Benefits:- Employee discounts
- Health insurance
- Paid time off
- Profit sharing
***Thank you for considering joining our team! Please read this entire Job description before applying. This is a critical leadership position within our leadership team. We do not take this hiring decision lightly. There will be application questions that require a multiple sentence response. Please provide detailed and thoughtful answers to all of these questions.
Our Values- Team First, Mission First
- Relentless Initiative
- Continuous Improvement
- Embrace Accountability
If you share these core values and you can consistently exhibit them, then this is the team for you. If you do not share these values, there is a place out there where you will fit the culture just fine. We encourage you to go find that place.
The Company- Learns the Ecommerce Program’s history
- Learns and understands the Ecommerce Program’s philosophy
- Understands and exemplifies our core values in their attitude, actions, and decisions
- Learns and understands the support staff structure
- Learns the various production workflows in our warehouse
The Philosophy of this Role- This is a “Working Leader” role. Success in this role will not come from individual production. The success of this leader will be measured by the team's achievement of its shared goals.
- The ideal candidate will possess a strong set of individual skills, a growth mindset, a positive attitude, be self motivated and driven to succeed, and will not require constant direct supervision.
- In addition to the attributes listed above the ideal candidate must possess strong leadership abilities and the following leadership skills in order to coordinate the team to achieve its goals.
- All of the items listed below (including the ones that require difficult conversations) must be carried out in a manner that balances fostering a healthy work environment with ensuring the team achieves its goals.
- Departmental and team coordination
- Task and goal prioritization
- Delegation and training
- Followthrough and accountability
- Process documentation and implementation
- Motivation, coaching, recognition, and team building
- Disciplinary action including terminations
Roles and Responsibilities The duties for this position shall include but not be limited to:
Personnel- Recruiting and Hiring
- Notifies supervisor of hiring needs/requests authorization to hire
- Uses statistics and departmental goals to determine staffing levels
- Writes and places help wanted ads
- Conducts telephone screening of applicants
- Conducts first interview with applicants
- Conducts second interview with applicants and includes superior if necessary
- Makes sure to put a priority on recruiting when understaffed
- Uses proactive methods of recruiting before the need to react arises
- Applies EEOC law when making selection
- Follows up on applicants’ former employers and references
- Orientation of New Employees
- Forwards application, W-4, payroll info, etc. to appropriate office personnel
- Follows an “Orientation Checklist” to acclimate new hires to the company, team, and their major responsibilities
- Monitors performance of new team members closely during the 90 day probationary period
- Provides assistance and training on areas needing improvement, if performance issues persist provides clarity of expectations through a signed action plan document that clearly outlines specific improvement targets
- Completes a performance evaluation on new hires at end of training period
- Informs employee of any eligibility for benefits, etc., during training period
- Personnel Files/Benefits
- Disseminates information regarding company benefits to staff
- Thoroughly documents all disciplinary action or improvement action plan conversations on official company paperwork and provides the signed documents to the appropriate individuals
- Promptly sends information to be included in personnel files to the appropriate individuals
- Handles employee discounts according to company policy
- Scheduling/Payroll
- Controls payroll budget, stays within guidelines
- Schedules staff efficiently and ensures that all team members are in roles that match their unique strengths and are consistently efficiently producing results
- Grants/denies scheduling requests in best interest of department
- Ensures all staff clock in/out as required, does spot checks on time sheets
- Turns in all pay documents in a timely manner
- Ensures that staffing levels are adequate to complete all daily critical tasks
- Ensures all profit shares are reported correctly
- Liaison Between Warehouse Staff and Supervisor
- Acknowledges receiving and understanding of memos from the General Manager/Owner
- Communicates policy/procedural changes through department meetings and updates to SOP documents
- Keeps General Manager informed of all personnel issues/concerns
- Staff Enhancement, Coaching and Development
- Closely monitors performance of every team members execution of their major responsibilities
- Has private meetings with each team member to review and coach as needed
- Coaches team members on the warehouse floor routinely
- Keeps accurate and objective coaching records
- Follows progressive discipline/corrective action steps when necessary
- Uses positive reinforcement to encourage continued improvement
- Sets targets for team members when necessary and follows up on progress
- Conducts meetings on a regular basis to ensure team leaders are well informed and working together to achieve our common goals
- Maintains the warehouse department Scorecard and updates required goals on the leadership team scorecard
- Runs the department utilizing all EOS tools and processes
- Ensures that policy and procedure violations are not chronic.
- Provides recommendations for promotions when senior positions are vacant
- Corrective Action and Termination
- Complies with government regulations regarding discrimination
- Understands the company’s termination policy
- Documents corrective action on appropriate forms and obtains appropriate signatures
- Executes disciplinary procedures fairly and correctly
- Temporary worker management
- Ensures that all temporary workers are adhering to policies
- Communicates with management at the temp agency to address any issues
- Monitors temp workers timesheets
- Provides training to temp workers
- Coordinates temp worker assignments in the warehouse
- Provides recommendations to end assignments for temp workers that are not up to our standards
- Provides recommendations to hire temp workers that are achieving standards
- Relationships with co manager, supervisors, staff
- Develops a positive working relationship with the co manager, all warehouse supervisors, and all staff members
Inventory Control- Learns the companies inventory management software
- Manages inventory transfers between locations accurately
- Learns the warehouse bin layout and delegates inventory organization to the appropriate parties
- Ensures cycle counts occur according to the schedule
- Ensures periodic full inventory counts occur
- Ensures urgent count requests are processed in a timely manner
- Ensures inventory adjustments are accurate
Forklift- Receives certification to operate a sit down forklift
- Safely operates a sit down forklift to transfer pallets to and from offsite storage
Stacker- Safely operates an electric pallet stacker to load and unload pallets from pallet racking
Receiving- Coordinates with Receiving team to ensure inbound freight is accurately counted, matched to invoices, checked in to inventory system, and stowed in proper locations
Daily order printing- Learns the companies shipping software
- Learns and understands the daily order printing process
- Prints shipping labels following daily printing SOP
- Ensures orders are sorted to the appropriate team
- Ensures orders have packing slips when required
- Ensures orders ship with correct carrier and are billed for the correct size and weight
- Ensures orders are sorted by SKU or Bin location for appropriate tables
- Ensures all order tracking has properly uploaded to each sales channel
- Ensures that all orders requiring shipment by each business day are shipped on time
Production Planning- Collaborates with office leadership to achieve pre season production goals and weekly FBA shipment goals
- Ensures that stock levels will meet demand for merchant fulfilled orders and future FBA shipments to prevent backorders and FBA shipping delays
- Ensures that the warehouse team has a consistent flow of FBA shipment work orders to achieve their production goals and satisfy customer demand
- Increases efficiency of warehouse team by optimizing the FBA shipping workflow
Daily Order Fulfillment- Learns the process for daily order fulfillment at each table to be able to cover leader absences as needed and direct improvement
Product Ordering- Uses reports from our inventory software and the office team to ensure critical products are consistently ordered to:
- Ensure adequate stock levels to prevent out of stock/backorders/production delays
- Ensure products are not ordered in quantities that would cause overstock or aged inventory
Warehouse Inventory Location Management- Collaborates with office leadership to ensure proper record keeping of bin location transfers
- Collaborates with the receiving manager to ensure one copy of every new part is provided to the sales team for photographing
- Collaborates with the receiving manager to ensure proper record keeping of new part number bin locations
- Ensures that all new bin locations and bin transfers are properly entered into inventory management software
Compensation and Benefits: Pay: Starting at: $40,000 per year with a monthly profit share bonus (Expected total annual compensation between $48,000 and $60,000 with great long term compensation growth potential )
Profit Share: Team members become eligible for profit share after 30 days of employment. This is paid as a monthly bonus as a percentage of net profit.
Schedule: Monday to Thursday 7AM-4PM and Friday 9AM-4PM
Benefits for full time employees:
Health insurance
4 Paid Holidays
112 hours (14 days) per year of Paid Time Off (start earning PTO hours immediately, start using PTO hours after 90 days of employment)
Employee discount
