Title: Front Desk Receptionist
Location: Sterling, VA
Compensation: $20-$26/hr
Schedule: Monday-Wednesday - 7:30am-5pm
Position Overview
We are seeking a professional, personable, and highly organized Front Desk Agent / Medical Receptionist to join our private physician practice. This individual will serve as the first point of contact for patients and will play an important role in creating a welcoming, efficient, and professional experience throughout each patient's visit.
The ideal candidate has excellent customer service and communication skills, is comfortable working in a medical office environment, and can effectively manage multiple priorities while maintaining discretion and attention to detail.
Key Responsibilities
- Greet patients and visitors in a friendly and professional manner
- Check patients in and out for appointments
- Answer and route incoming phone calls
- Schedule, confirm, reschedule, and cancel patient appointments
- Collect and verify patient demographic and insurance information
- Enter and update patient information accurately within the practice's electronic health record or practice management system
- Collect copays, balances, and other patient payments as appropriate
- Provide patients with required forms and assist with general administrative questions
- Maintain an organized front desk, reception area, and patient workflow
- Communicate appointment information and non-clinical messages between patients, physicians, and clinical staff
- Scan, upload, and organize patient documentation
- Assist with medical records requests and referrals as assigned
- Follow established procedures for protecting confidential patient information
- Maintain professionalism and discretion when handling sensitive information
- Assist with general administrative duties, including filing, faxing, correspondence, and office organization
- Provide a high level of customer service while handling patient concerns professionally
Qualifications
Required:
- High school diploma or equivalent
- Previous receptionist, front desk, administrative, or customer service experience
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a busy office environment
- Comfortable using computers, email, scheduling systems, and basic office software
- Ability to maintain patient confidentiality and handle sensitive information appropriately
- Dependable, punctual, and professional
Preferred:
- 1+ year of experience in a physician's office, medical clinic, or other healthcare setting
- Experience with electronic health record (EHR/EMR) or practice management software
- Experience with patient scheduling and insurance verification
- Familiarity with medical terminology
- Experience collecting copays and patient balances
- Bilingual skills, depending on the practice's patient population
