BCForward is currently looking for Customer Service Representative in Tucson, AZ 85714
Job Title: Customer Service Representative
Location: Tucson, AZ 85714
Duration: 3+ Month Contract
Shift: M-F 8-5.
PRIMARY DUTIES & RESPONSIBILITIES
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Provide a service such as a license, registration, title, permit, or program eligibility information
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Applicable program rules, regulations, policies and procedures, systems, and relevant statutes
- Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes
- customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of
- composition, and grammar.
- Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,
- transcription, designing forms, and other office procedures and terminology.
- Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as
- appropriate, and not interrupting at inappropriate times.
- Speaking Talking to others to convey information effectively.
- Service Orientation Actively looking for ways to help people.
- Reading Comprehension Understanding written sentences and paragraphs in work related documents.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to
- problems.
DETAILED DUTIES AND RESPONSIBILITIES
- Performs journey level customer service activities by performing tasks initiated by the general public.
- Position may require the use of discretion when releasing pertinent information; solving difficult customer service complaints/problems; conducting research, compiling
- information, and analyzing policies and procedures to resolve customer issues.
- Duties may include periodically adding money receipts, reconciling cash against known figures for verification; preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
- Performs senior level or lead customer service activities by providing assistance, guidance, and instruction to less experienced
- Customer Service Representative levels regarding the most complex customer
- service complaints, inquiries, and issues.
- Performs the complete range of agency customer service functions within the work section.
- Exercises discretion to interpret and apply customer service operations.
- May be responsible for training staff and monitoring workflow within the unit.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
