Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Keshena, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.
In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.
Why Join Us?
- Opportunity to transition into a permanent position
- Meaningful work supporting a mission-driven organization
- Collaborative and supportive team environment
- $1,000+ Quarterly Performance Bonus available to all contractors and employees
Key Responsibilities
- Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.
- Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.
- Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.
- Document customer interactions thoroughly to ensure complete and up-to-date records.
- Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.
- Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.
- Escalate complex issues to the appropriate team members to ensure timely and effective resolution.
- Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.
This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.
• Previous experience in a call center or customer service role supporting high-volume phone interactions.
• Ability to manage inbound and outbound calls professionally while delivering clear and helpful communication.
• Experience with order entry and maintaining accurate customer or transaction records.
• Strong listening, problem-solving, and interpersonal skills in a service-focused environment.
• Comfortable using computer systems and navigating multiple applications during customer interactions.
• Ability to stay organized, prioritize tasks, and maintain accuracy in a fast-paced setting.
• High school diploma or equivalent is typically required.
