Schedule: Monday–Friday, 40 hours per week
Shift Options: 8:00 AM–4:30 PM, 8:30 AM–5:00 PM, or 9:30 AM–6:00 PM
Job Summary
Insync is seeking a customer-focused and detail-oriented Patient Access Specialist to support patient access, healthcare scheduling, and insurance authorization services. This role will primarily assist with a high volume of incoming calls while providing additional support for outbound calls and patient follow-up.
The ideal candidate has experience in healthcare scheduling, patient access, insurance verification, and prior authorizations. Candidates must be comfortable working in a fast-paced healthcare environment, navigating Epic, and delivering exceptional customer service to patients, families, and clinical teams.
Schedule Flexibility: Flexible with coverage times between 8:00 AM and 6:00 PM, Monday through Friday. Please specify the contractor's available shift or preferred coverage hours in the submission notes.
Key Responsibilities
- Answer high volumes of incoming patient calls using professional greetings, established scripts, and appropriate communication procedures.
- Make outbound calls to patients and complete follow-up activities as needed.
- Schedule, coordinate, and update patient appointments across multiple healthcare service lines.
- Communicate with patients, clinical staff, and medical offices to coordinate care and resolve scheduling inquiries.
- Verify and maintain accurate patient demographics, insurance information, and financial account details.
- Review, edit, and obtain insurance pre-authorizations before scheduled services, as required.
- Contact insurance companies, patients, and clinical departments to obtain missing information and resolve pending or denied authorization issues.
- Monitor and maintain centralized work queues to ensure timely follow-up and accurate documentation.
- Explain insurance benefits, provide estimates of patient financial responsibility, and collect payments when appropriate.
- Respond to patient account inquiries and direct patients to available financial assistance resources when needed.
- Maintain patient confidentiality and comply with applicable privacy policies and procedures.
- Assist with employee onboarding and training as assigned.
- Perform additional duties as directed by the supervisor or manager.
Required Qualifications
- At least 2 years of experience in an office, hospitality, or customer service environment.
- At least 2 years of patient access, healthcare scheduling, or related healthcare administrative experience.
- Experience scheduling appointments and coordinating patient services.
- Experience verifying insurance benefits and reviewing, editing, or obtaining pre-authorizations.
- Previous experience using Epic or a comparable electronic health record system, with Epic experience required for this role.
- Knowledge of medical terminology.
- Basic proficiency in Microsoft Word, Outlook, and Excel.
- Typing speed of at least 35 words per minute.
- Strong verbal and written communication skills.
- Excellent customer service, organization, and problem-solving abilities.
InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.
