Technical Communications Creative Services
SpecialistImportant Job Details / Job Snapshot
Job Title: Technical Communications Creative Services Specialist
Location: Jackson, Mississippi
Work Arrangement: 100% Onsite
Estimated Start Date: November 1, 2026 / ASAP
Estimated End Date: October 31, 2027
Schedule: MondayFriday
Working Hours: 8:00 AM5:00 PM
Hours per Week: 40
Application Deadline: October 18
Minimum Education: Bachelors degree or higher in a related field
The attached questionnaire lists the schedule as MondayFriday, 8:00 AM5:00 PM, 40 hours per week, with no travel, no on-call requirement, and 100% onsite work. Tech Communications and Creativ
Position Overview
We are seeking an experienced Technical Communications Creative Services Specialist for a highly cross-functional role combining:
- Strategic communications
- Graphic design
- Digital-media production
- Technical writing
- Project coordination
- UX/UI collaboration
- Documentation management
- Information governance
- Federal compliance support
The specialist will support both organizational communications initiatives and technology-implementation programs, including a Comprehensive Child Welfare Information System (CCWIS) and related applications.
The position will create visual and written materials across print and digital channels, support communications planning and brand consistency, develop technical and project documentation, create training materials, manage information repositories, and collaborate with development teams on user experience and interface design.
This individual will work closely with communications professionals, project managers, business analysts, system architects, developers, quality-assurance teams, vendors, and other stakeholders.
Required Education
- Bachelors degree or higher in a related field, such as:
- Information Services
- English
- Communications
- Related discipline
Required Experience7+ Years Required
- Effective communication, organizational, and time-management skills.
- Strong writing, editing, and visual-communication skills.
- Ability to adapt communications for different audiences and platforms.
- Process optimization and internal-documentation experience.
- Ability to work independently and collaboratively within a team.
57 Years Required
The source explicitly marks these items as minimum requirements and notes that candidates without them reflected on their resumes will not be presented for consideration. Tech Communications and Creativ
Required Skills / Qualifications
Candidates must demonstrate strong experience in the following areas:
- Technical writing
- Professional writing and editing
- Visual communication
- Strategic communications
- Graphic design
- Digital-media production
- Internal documentation
- Process optimization
- Project coordination
- Document management
- Cross-functional collaboration
- Time management
- Organization
- Executive and stakeholder communication
- Ability to work independently
- Ability to manage multiple deliverables and deadlines
Required Tools / Technologies
Candidates should have 57 years of experience with the required tool environment, including:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Creative Cloud
- Illustrator
- Photoshop
- InDesign
- Microsoft SharePoint
- Microsoft Teams
- Adobe Workfront
- Google Workspace
- Smartsheet
- Confluence
- Lucidchart
- SAP Business Network
Preferred Skills / Qualifications
The following are explicitly listed as preferred but not required:
- 57 years of experience working with:
- Information systems
- Cloud technologies
- Data analysis
- Technology-implementation projects
- 57 years of User Experience (UX) design knowledge or experience.
- 57 years of experience with accessibility standards, particularly WCAG.
- Experience with communications related to child welfare.
Tech Communications and Creativ
Key
ResponsibilitiesProject Management Collaboration
- Assist project-management teams and business divisions with documentation for new and ongoing initiatives.
- Partner with writers, editors, IT teams, project staff, and external vendors.
- Manage projects from concept through delivery.
- Lead cross-functional meetings.
- Support written and verbal internal and external communications.
- Assist with strategic communications planning.
- Coordinate timelines, resources, and workflows.
- Ensure quality deliverables are completed on schedule.
- Develop dashboards and monitoring tools for project/task tracking.
Digital Communications Creative Design
- Conceptualize, design, and produce digital and print materials such as:
- Infographics
- Presentations
- Whitepapers
- eBooks
- Informational materials
- Maintain brand standards.
- Create and manage content for:
- Websites
- Social-media platforms
- Digital assets
- Support organizational communications campaigns.
- Monitor trends and campaign performance.
- Track relevant communications metrics.
- Develop creative approaches to improve audience engagement.
- Ensure digital content and design meet accessibility standards, including WCAG.
These project, design, and communications responsibilities are detailed in the questionnaire. Tech Communications and Creativ
Technical Writing
- Develop and maintain implementation and operational documentation.
- Create:
- Deployment guides
- System-configuration documentation
- Operational procedures
- Project documentation
- Develop and maintain end-user materials such as:
- User guides
- Training manuals
- Job aids
- Online help
- Knowledge-base articles
- Review websites and applications using feedback and project metrics.
- Recommend improvements to content quality and user experience.
Information Governance Document Management
- Create and maintain document repositories using platforms such as SharePoint and Smartsheet.
- Organize document libraries.
- Establish version numbering and file-indexing practices.
- Train and assist staff with document-management practices.
- Support large-scale document-digitization initiatives.
- Develop document naming and numbering standards.
- Conduct periodic document-management audits.
- Maintain:
- Documentation standards
- Templates
- Version-control processes
- Documentation-governance procedures
Technology / Federal Compliance Documentation
- Develop and maintain documentation supporting technology implementation and operational compliance.
- Coordinate federally required documentation for a Comprehensive Child Welfare Information System.
- Work with project-management and finance teams to prepare required federal documentation.
- Support Advanced Planning Documents and related submissions.
- Respond to documentation requests, review comments, and audit inquiries.
- Document:
- System architecture
- Modular design
- System functionality
- Technical implementation approaches
- Support compliance with applicable system-certification requirements.
The technical-writing, information-governance, and federal-compliance duties are described in detail on page 2 of the attached questionnaire. Tech Communications and Creativ
UX / UI Collaboration
- Collaborate with application-development teams on UX and UI considerations.
- Help ensure applications are:
- Intuitive
- Easy to navigate
- Visually appealing
- Use user feedback and project metrics to identify opportunities for content and experience improvement.
Work Arrangement
This position is 100% onsite in Jackson, Mississippi.
Remote work is not offered under the attached position questionnaire.
Regular working hours are:
MondayFriday, 8:00 AM5:00 PM
Ideal Candidate
The ideal candidate is a multidisciplinary communications professional who can operate comfortably across technical writing, strategic communications, graphic design, digital content, project coordination, and technology documentation.
A particularly strong candidate will combine:
Technical Writing + Graphic Design + Digital Communications + Project Documentation + Adobe Creative Cloud + SharePoint
An excellent candidate would additionally bring:
UX/UI + WCAG Accessibility + Technology Implementation + Child Welfare Communications + Federal Documentation
This role is broader than a traditional Graphic Designer or Technical Writer position. The strongest candidate should be capable of producing polished visual communications while also creating structured technical documentation and coordinating with technical, business, and project-management stakeholders.
