Automation Service Engineer
Position Overview
The Automation Service Engineer provides technical service and support for automated laboratory instruments and diagnostic systems. This field-based role involves installing, maintaining, upgrading, troubleshooting, and repairing laboratory equipment to ensure reliable performance and compliance with technical specifications.
The engineer works independently within an assigned territory, using electronic diagnostic tools, computer systems, test equipment, and technical schematics to resolve issues. The role also requires strong customer service skills, effective communication, and the ability to travel to customer facilities as needed.
Key Responsibilities
- Install, maintain, upgrade, troubleshoot, and repair laboratory instruments and automated diagnostic systems.
- Support laboratory technologies, including Kiestra systems, microbiology, molecular diagnostics, and liquid chromatography/mass spectrometry (LC/MS).
- Diagnose technical issues involving electronic, electromechanical, computer, and automated systems.
- Coordinate preventive maintenance, equipment relocations, and other service activities.
- Communicate completed work, technical findings, recommendations, and follow-up plans to customers.
- Collaborate with laboratory personnel and IT teams to schedule and implement software upgrades and system maintenance.
- Document customer complaints, service issues, and corrective actions in designated reporting systems.
- Maintain accurate spare parts inventory and ensure service tools, computers, test equipment, and vehicles remain in good working condition.
- Follow applicable safety procedures, expense guidelines, equipment policies, and customer facility requirements.
- Participate in a rotating weekend and holiday on-call schedule approximately every six weeks.
- Complete required vendor credentialing to maintain access to customer facilities.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Electronic Technology, Biomedical Engineering, or a related technical field.
- Working knowledge of electronics, electromechanical systems (mechatronics), programmable logic controllers (PLCs), and pneumatics.
- Intermediate knowledge of computer networking architecture, configuration, and troublesh
