As a Customer Services Representative, you’ll be the first point of contact for customers in face-to-face interactions, answering questions, resolving concerns, and ensuring every interaction leaves a positive impression. Working on the customer service and sales team and reporting to the Operations Manager, you’ll document customer interactions in the CRM system, collaborate with internal teams, and build a strong foundation for growth into sales or account management.
Responsibilities
- Handle customer inquiries in person and provide accurate information about products and services.
- Troubleshoot and resolve product concerns while ensuring timely follow-up.
- Build rapport with customers through active listening and professional communication.
- Document and update customer records based on customer interactions.
- Develop and maintain knowledge of evolving products and services.
- Collaborate with customer service and sales team members to support customer needs.
- Contribute to sales, marketing, and customer service efforts.
Required Qualifications
- Previous experience in customer service, sales, or a related field.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Entry-level experience in customer service.
- High school diploma or equivalent.
- Customer service and troubleshooting experience.
- Strong verbal communication and active listening skills.
