Job Description
We are looking for a Customer Service Representative to support daily customer interactions and help manage the full process from pricing requests to completed orders. This Long-term Contract position is based in Hauppauge, New York, and is ideal for someone who enjoys fast-paced customer support work and can quickly become comfortable with new software tools. The right candidate will combine strong communication skills with accuracy, responsiveness, and a service-focused approach to every customer touchpoint.
Responsibilities:
• Respond to inbound customer inquiries by phone and provide timely, attentive support.
• Prepare pricing information for customers and convert approved quotes into completed sales orders.
• Enter and update order details accurately in company systems while maintaining organized records.
• Handle a mix of incoming and outgoing calls to support customer needs, follow up on requests, and confirm order information.
• Use internal reference materials and process guides to complete quote-related tasks efficiently and correctly.
• Learn new programs quickly and adapt to team workflows, tools, and customer service procedures.
• Coordinate with internal teams as needed to resolve issues, clarify order details, and keep requests moving forward.• At least 3 years of experience in customer service, call center support, or a related order-processing role.
• Hands-on experience with order entry and managing customer requests from initial contact through order completion.
• Ability to handle inbound and outbound calls with professionalism and clear communication.
• Strong comfort level with technology and the ability to learn new software applications quickly.
• High attention to detail when preparing quotes, entering orders, and updating customer information.
• Good organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Reliable customer-focused mindset with a consistent approach to accuracy, follow-through, and responsiveness.
