Customer Service Representative

About the job:

The Customer Service Representative supports health plan members and healthcare providers by

handling inquiries related to eligibility, benefits, and claims. This role focuses on delivering

accurate information with empathy and professionalism in a fast-paced environment.

We’re looking for someone who:

Has an associate degree or equivalent professional experience

Has 1–3 years of experience in customer service, hospitality, or a call center environment

Brings at least 3 years of overall customer service or call center experience

Communicates clearly and professionally, both verbally and in writing, with strong active

listening skills

Maintains a calm, service-oriented approach when resolving complaints or sensitive issues

Demonstrates sound judgment, problem-solving ability, and follow-through

Is comfortable using Microsoft Office, spreadsheets, word processing tools, and standard

computer equipment

Learns effectively through computer-based and online training

Shows flexibility, adaptability, and openness when working with diverse customers and teams

Acts with integrity, accountability, and dependability in daily work

Builds inclusive relationships with internal teams and external stakeholders

Is bilingual in Spanish and English (preferred)

What you’ll do:

Respond to customer inquiries via phone, email, or in person regarding eligibility, benefits,

claims, prior authorizations, and appeals

Document all customer interactions accurately in the appropriate system

Educate customers proactively based on their specific questions or concerns

Provide timely, accurate resolutions and bring issues to closure within required timeframes

Coordinate appeals and grievances with internal teams

Support interdepartmental staff as needed to ensure coverage and service continuity

Perform additional duties and projects as assigned

SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.