ServiceNow ITSM Developer - Change Management

Overview

CTG is seeking to fill a ServiceNow ITSM Developer – Change Management position for our client.

Location: Dallas, TX
Duration: 11 months

Duties:

• Develop, configure, customize, and enhance ServiceNow ITSM applications, primarily Change Management.

• Build and maintain Standard, Normal, and Emergency Change workflows, Change Models, approval processes, and CAB workflows.

• Develop and maintain Flow Designer flows, Business Rules, Script Includes, Client Scripts, and UI Policies.

• Integrate ServiceNow with external systems using REST APIs and support CMDB integrations.

• Troubleshoot issues, optimize workflows, and support ongoing platform enhancements.

Skills:

• ServiceNow ITSM and Change Management development.

• Change workflows, Change Models, approval workflows, and CAB processes.

• Flow Designer, JavaScript, and Glide API.

• Business Rules, Script Includes, Client Scripts, and UI Policies.

• REST API integrations and CMDB.

Experience:

• Hands-on experience developing and configuring ServiceNow ITSM, with a strong focus on Change Management.

• Experience implementing change workflows, automating approvals, and customizing ServiceNow applications.

• Experience with scripting, integrations, troubleshooting, and platform enhancements.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!