The Greer Group is recruiting a Bilingual Patient Access Representative for our client in Raleigh.
This is a long-term temporary position through June 2027!
Position Overview:
We are seeking a dependable, customer-focused Patient Access Representative to support daily operations at a healthcare clinic. This role is responsible for assisting patients with scheduling, registration, incoming calls, and general administrative needs while helping ensure a positive patient experience and efficient clinic operations.
Responsibilities:
- Answer and direct incoming phone calls, assist with patient inquiries, and document triage calls in the Athena electronic health record system.
- Schedule and manage patient appointments by phone and in person.
- Greet patients and verify demographic, insurance, and other registration information.
- Complete patient registration paperwork, including financial agreements, income eligibility documentation, and required consent forms.
- Maintain accurate and confidential patient records in accordance with HIPAA requirements.
- Collect patient payments, issue receipts, and assist with cash balancing and self-pay account follow-up as needed.
- Coordinate with clinical staff, billing teams, and other departments to support patient flow and care coordination.
- Provide excellent customer service while addressing patient questions and helping resolve concerns.
- Perform additional administrative duties as assigned.
Qualifications:
- High school diploma and/or GED required.
- Bilingual English/Spanish communication skills strongly preferred.
- At least one year of related work experience; equivalent education and experience may be considered.
- Strong verbal and written communication skills.
- Excellent organization, attention to detail, and ability to multitask.
- Professional customer service skills and the ability to work effectively with patients, coworkers, and external partners.
- Ability to handle confidential information appropriately.
Job Requirements:
- Must be proficient in Windows and Microsoft Office Suite.
- Prior customer service/patient access experience preferred.
- Must complete a background check.
The Greer Group has been connecting great people with great companies since 1986. We are a North Carolina-based, woman-owned staffing and recruiting company specializing in manufacturing and other career opportunities.
Our goal isn't simply to fill a job. We want to help you find an opportunity where you can succeed, grow, and build a career.
The Greer Group, Inc. is an Equal Opportunity Employer.
