IT Support Coordinator

Responsibilities:

• Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and peripherals across Mayo Clinic campuses.
• Engage directly with customers to assess service requests, preferred device configurations, product inquiries, and returns.
• Gather, document, and validate requirements to ensure accurate and complete product orders that meet customer needs.
• Place orders on behalf of customers within Lawson, troubleshoot ordering issues, and partner with senior staff and Supply Chain Management to resolution while providing status updates.
• Deliver responsive customer service through effective communication and time management in a team environment.
• Apply project management practices to improve order lifecycle processes and maintain thorough documentation of requirements, requisitions, and MAC coordination.

Required Skills & Qualifications:

• Excellent computer troubleshooting and problem-solving skills.
• Knowledge of computer terminology and concepts (CPU, Internet, Networking, Client/Server, LAN/WAN).
• Experience with ticket tracking systems and documentation tools supporting endpoint operations.
• Working knowledge of Windows and macOS devices, printers, scanners, and multifunction hardware and software, with ability to maintain tracking tools and databases.
• Ability to prioritize and adapt to special projects, urgent requests, and high-priority orders.
• Strong relationship-building skills with internal and external customers.
• Experience level: See Education for required experience tiers.

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