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Reporting to the Assistant Manager, Warehouse, the Supervisor, Inbound Operations coordinates receiving and inbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines. This individual-contributor role oversees inbound workflow and supports inventory accuracy and productivity standards within a fast-paced distribution environment; it does not have direct reports.
The Supervisor helps drive operational excellence by maintaining service levels, resolving receiving issues, and contributing to a safe, organized, and high-performing team culture.
Oversee daily inbound distribution operations including receiving, unloading, inspection, sorting, staging, and put-away activities to ensure efficient and accurate flow of merchandise into the distribution center
Coordinate with warehouse leadership and associates to align inbound shipment volume, delivery schedules, operational priorities, workflow demands, and available labor while supporting productivity and service expectations
Ensure inbound shipments are received accurately against purchase orders, packing slips, and system records while verifying quantities, product condition, labeling, and documentation compliance
Monitor and manage the timely processing of inbound freight to support inventory availability, replenishment needs, and overall operational flow across the distribution network
Ensure all inbound inventory transactions are accurately entered and maintained within warehouse management systems (WMS), RF scanning systems, and related operational platforms
Monitor operational performance metrics including receiving accuracy, productivity, dock-to-stock cycle times, inventory integrity, trailer turnaround, and dock flow efficiency to support business objectives and continuous improvement efforts
Coordinate inbound dock schedules, carrier appointments, trailer activity, and shipment prioritization to maximize dock utilization and minimize operational delays or congestion
Maintain communication with transportation providers, vendors, and internal teams regarding shipment arrivals, delivery changes, shortages, and operational impacts
Investigate and resolve receiving discrepancies, damaged merchandise, overages, shortages, misdirected shipments, and inventory variances in a timely and solutions-oriented manner
Partner closely with ECommerce, and Outbound Operations teams to ensure accurate inventory flow, replenishment support, and operational continuity
Support compliance with company policies, safety standards, operational procedures, and housekeeping expectations while reinforcing safe material handling practices and equipment usage throughout the warehouse
Provide hands-on operational support during peak receiving periods, staffing shortages, high-volume deliveries, or urgent business needs to maintain service and productivity standards
Maintain a clean, organized, and audit-ready receiving environment by supporting housekeeping standards, inventory organization, and adherence to operational best practices Top of FormBottom of Form
Provide operational guidance and share process knowledge with team members to support consistent execution of procedures and standards, without direct supervisory responsibility
Collaborate with fulfillment team members and temporary staff and provide hands-on operational support as needed
Provide operational input to warehouse leadership regarding workforce planning, shift execution, and coverage needs during peak volume periods
Identify and implement process improvements that enhance efficiency, throughput, and inventory accuracy
Communicate operational priorities, shipping updates, and process expectations clearly across shifts and teams to maintain alignment and consistent execution
Support operational readiness for audits, cycle counts, and inventory-related initiatives
Analytical Rigor:Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, andidentifyingbest-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, asappropriate, into the decision.
Courageous Communication:Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals.Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence:Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences.Identifiesothers' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, andvaluesfeedback from team, peers, and leaders.
Adaptive Resilience:Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction:Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered toparticipateand contribute freely.
Building Trust & Relationship Management
AccountableOwnershipandclearly shares information and the "why" behinddecisions.
Asks for and values the opinions of others. Displays empathy whenlistening.
Acknowledges when trust has been broken and focuses on rebuilding.
Relates comfortablywithpeople across levels, functions, cultures, andgeographies.Identifiesinterpersonal and group dynamics and reactseffectively.
Accountable Ownership
Takesownership of outcomes, positive or negative, without blaming otherswithin the team or cross-functionally.
Recognizes when they are not approaching a situation with accountabilitybut instead with a blame mindset.
Takes accountability for assigned tasks and executes on deliverablesin atimely manner.
Strategic Alignment & Execution