Clubhouse Director
- Oversee the daily operations of the club’s clubhouse solely, ensuring a welcoming, professional, and high-quality member experience.
- Manage and coordinate clubhouse’s daily staff, including Chef, kitchen staff, bartending food service staff, and locker room attendants. Conduct annual hiring, onboarding, annual training, coaching, weekly scheduling, performance review, complaint resolution, management, and various daily assignments.
- Serve as a primary point of contact for members, guests, and club leadership, addressing questions, requests, and concerns regarding Food & Beverage.
- Establish and maintain a high standard of service, hospitality, cleanliness, appearance, and professionalism within the clubhouse.
- Build strong working relationships with members, ensuring satisfaction along with hearing, addressing, or solving complaints and proactively identify opportunities to improve their overall Food & Beverage experience.
- Attend weekly meetings with the Team to handle member feedback, address actual or perceived service issues, and a clear path to resolution. Access the Board’s House Committee for support in any steps to final resolution.
- Monitor all internal clubhouse facilities, furnishings, equipment, and supplies; coordinate with Controller for maintenance and repairs as needed.
- Assist with developing and managing departmental budgets, payroll, purchasing, inventory, and operating expenses for Clubhouse’s Food & Beverage Operations.
· Manage Clubhouse to perform at or above establish Budget.
· Work with the House Committee each month to develop member functions and be in attendance for House Committee Meetings.
- Work in conjunction with the Banquet Manager to coordinate, price, and support private events, member functions, Golf Outings, weddings, banquets, meetings, and other club activities.
- Work closely with the Club House Team and Golf Department to ensure seamless club events that require Food & Beverage service.
- Establish and enforce clubhouse policies, procedures, safety standards, and service expectations. (Update when necessary)
- Coordinate staff coverage for peak periods (May 1st - Late September), weekends, holidays, and special events.
- Ensure compliance with applicable health, safety, alcohol-service, employment, and club regulations.
- Participate in management team meetings and contribute to strategic planning and operational improvements.
- Promote a positive team culture focused on hospitality, accountability, teamwork, and attention to detail.
- Perform other duties as assigned by the House Chairperson or club Board of Governors.
In addition:
- Server Schedule
- Work with Bartender and Chef on Inventory Controls
- Expo the food line
- Touch tables (greet visit the members – say hello)
- Print up Happy Hour specials
- Be present at the Member dining events such as Movie Night, Prime Rib Night... to ensure events run smoothly.
- Be the liaison to meet with the House Committee members to discuss food and drinks and member events.
- Solicit ideas from dining guests and share with the House Committee
- Affirm waitstaff responsibilities before each shift.
- Ensure Chef considers weekly specials; servers should try them and must be able to describe them to sell more efficiently.
- Demonstrate strong, positive, cheery, and enthusiastic skills.
