Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.
Responsibilities
- Provide onsite and remote technical support for end users in a manufacturing environment.
- Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.
- Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.
- Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).
- Escalate complex technical issues to senior team members as needed.
- Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.
- Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.
- Maintain accurate documentation of support activities, resolutions, and IT asset inventory.
- Create and update knowledge base documentation to improve support efficiency.
- Collaborate with IT leadership and peers to support operational and project-based initiatives.
- Participate in an on-call rotation and provide after-hours support when necessary.
Schedule: Onsite | Monday-Thursday, 6:00 AM-4:30 PM
Training: Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM
Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf(.com).
- 3+ years of IT support experience in a large enterprise environment.
- Experience supporting Windows 10/11, Microsoft 365, and iOS devices.
- Hands-on experience with Active Directory, Azure AD/Entra ID, SCCM, and endpoint management tools.
- Experience with desktop imaging, device deployment, and PXE boot processes.
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, and general networking concepts.
- Experience supporting network infrastructure deployments and changes.
- Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues.
- Experience working within a ticketing system environment; Freshservice experience is a plus.
- Strong customer service, communication, and documentation skills.
- Ability to manage multiple priorities in a fast-paced manufacturing environment.
- Ability to maintain accurate IT asset records and documentation.
- Ability to meet the physical requirements of an onsite support role.
