We are searching for aStore Managerfor our footwear client tocreatean exceptionalcustomer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a brand ambassador, you enthusiastically bring the mission and values to life fortheir customers, employees, and community.
What you’ll do:
Team Leadership (35%)
- Proactively recruit, hire, onboard and develop a strong store team
- Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1check-ins
- Maintain ahigh performancestandard by training the team on all SOPs, service expectations, selling skills, and product knowledge
- Lead the Division of Responsibility (DOR) program with your leadership team
- Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience
- Coach for high performance and manage employee relations concerns in partnership with your supervisor and the People Team
- Create a positive and motivating team culture by actively identifying and acting on engagement opportunities
Customer Experience (50%)
- Lead and modelthe brand experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards
- Build customer loyalty through effectiveclienteling, working together with the team to strengthen long term relationships
- Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style,fit, quality, and sustainability story
- Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching
- Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales
- Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience
Operational Excellence (15%)
- Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals
- Manage payroll, staffing, scheduling, and store expenses to meet business goals
- Oversee inventory processes including receiving, processing, damages, and stock accuracy
- Partner closely with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance
- Use all company platforms and resources effectively for clear team communication and excellent operational execution
You are:
- Guided bystrongvalues and committed to fostering a welcoming, service driven environment:
- Embrace Possibility.Dream BIG,really big
- Obsess Over Innovation:Never accept the status quo
- Make the Planet Proud.Make the right choice, not the easy one
- Collaboration is Key.Laser focused on driving results
You have:
- 3 - 5 years of progressive retail leadership experience, ideally in a service focused environment
- A proven track record of achieving sales targets and driving business growth
- Good judgment on key work and core issues
- Ability to think critically and exhibit problem-solving skills
- Strong skills in coaching, talent development, and building engaged, high-performing teams
- Operational expertise, including scheduling, payroll, and inventory management
- The ability to stand/walk an entire shift
- The ability to lift, push carry or otherwise move up to 25lbs
- Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
- Ability to upholdthe brand experienceby followingtheir dress code.
- Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts
Our benefits:
- Generous paid time off
- 401k matching
- Comprehensive health plans for you and your family
- Supplemental mental health benefits
- Monthly wellness reimbursement
- Employee Discount Program!
Pay Range
