Customer Service Agent

Job Title: Customer Service Agent I

Industry: Logistics / Transportation

Location (city, state): Palatine, IL

Assignment Type: Contract-to-Hire

Pay: $20 – $21 / hour (based on experience)

Work Schedule:

• 9:30 AM – 6:30 PM
• 10:30 AM – 7:30 PM
• 11:30 AM – 8:30 PM

Please note: All shifts require Saturday availability, and days off will be split rather than consecutive.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing organization in the logistics and transportation industry, providing delivery coordination and supply chain services. They offer a fast-paced work environment with opportunities for professional development and advancement.

Job Description:

The Customer Service Agent I will assist customers with delivery scheduling, shipment updates, and order-related concerns. This position requires someone who can thrive in a high-volume call center environment, manage multiple requests, and communicate confidently with customers while resolving issues efficiently.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls regarding deliveries, pickups, and shipment status
• Schedule delivery appointments and provide customers with accurate updates and estimated arrival times
• Respond to customer questions and resolve concerns involving shipments, delays, and service issues
• Coordinate with internal teams, vendors, and delivery partners to investigate and resolve problems
• Manage customer complaints and disputes professionally and efficiently
• Assist customers with direct-to-consumer orders and payment processing instructions
• Document customer interactions and maintain accurate shipment and order information
• Communicate with customers through phone, email, and text platforms
• Navigate multiple systems while managing competing priorities in a fast-paced environment

Qualifications:

• At least 1 year of experience in high-volume customer service, call center operations, or logistics
• Experience handling escalated customer concerns or resolving conflicts preferred
• Background in insurance, banking, credit card services, collections, or similar customer-facing environments is a plus
• High school diploma or equivalent required
• Strong verbal communication and problem-solving skills
• Ability to multitask and remain composed under pressure
• Reliable attendance, punctuality, and a strong work ethic
• Comfortable learning new software and working across multiple systems

Perks:

• Paid training and onboarding
• Potential to transition into a permanent position
• Opportunities for career growth and internal advancement
• Supportive management and a collaborative team environment
• Modern facility with employee break areas, games, and refreshment options

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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