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1.Education: High school diploma or equivalent required. Post-secondary education in business, office administration, or computer courses preferred.
2.Training and Experience: Two years of related experience and/or training, or an equivalent combination of experience in a medical office or insurance environment. Supervisory experience required. Experience managing multiple tasks in a business office environment preferred
3.Job Knowledge: Knowledge of medical terminology, patient scheduling processes, registration procedures, office operations, and supervisory practices. Ability to organize, plan, and coordinate workflow; utilize office equipment; and communicate effectively with patients, physicians, and staff.
4.Safety Sensitive: NO
In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.
DESCRIPTION:
Supervises the daily activities of reception and scheduling associates to ensure accurate patient scheduling, registration, and check-in procedures. Coordinates workflow, resolves operational issues, obtains patient information and imaging records, and supports efficient patient flow while maintaining patient confidentiality and excellent customer service.