Position: Transaction Processor Associate II
Location: 77 Hartland Street East Hartford CT 06108 United States - onsite
Type: 6 month Contract to hire, Full-Time
Pre-Employment:Education/Employment verification, Background Check and Drug Test required
Job Description: Transaction Processor Associate II
Compensation & Requirements
Position Objective Reporting to a Transaction Processing Supervisor, the Transaction Processing Associate II is responsible for working on various transaction processing projects. These projects involve researching, analyzing, and updating consumer information utilizing different systems. Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment.
Primary Duties and Responsibilities
- Consistently display a professional attitude towards Conduent employees, Consumers, Access Health, DSS, and activities.
- Process case maintenance transactions and perform all tasks accurately within procedural guidelines and without errors.
- Evaluate and determine the eligibility of medical expenses for the medical program.
- Communicate with the client through verbal or written communication.
- Screen consumers by entering information into the Eligibility Determination System.
- Meet or exceed Daily Productivity standards for each task performed.
- Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP), maintaining zero errors.
- Exhibit exemplary customer service internally and externally, consistently meeting or exceeding customer needs.
- Maintain a strong understanding and knowledge of the procedures and operating systems used to perform the work.
- Ensure timely completion of tasks to meet contract guidelines.
- Report to work on time and ready to perform daily responsibilities at the start of your shift.
- Be relied on to accomplish the best possible results and consistently exhibit a positive attitude toward all tasks.
- Adhere to the Project Site Attendance Policy.
Experience & Education
- College Degree preferred.
- Eligibility Determination or Transaction Processing experience preferred.
Required Skills & Abilities
- Typing: Ability to type at least 40 WPM.
- Technical Skills: Proficiency (or ability to be trained) with company standard software and PC systems.
- Organization: Ability to organize work, set priorities, remain flexible, and adapt to change with a positive approach.
- Problem Solving: Ability to problem-solve through analysis and ongoing feedback.
- Work Ethic: Must be detail-oriented and possess the ability to detect, document, and correct quality issues. Ability to achieve results through knowledge, commitment, and attention to detail to meet established deadlines.
- Pace & Autonomy: Ability to work at a sustained pace to meet production rates while producing quality work, and the ability to work with limited direction after initial training.
Work Environment
- Work is generally performed in an office setting.
- Expect an extremely fast-paced environment.
- Hours may include overtime, days, evenings, and some weekend shifts.
