Program Specialist, Workforce Services

Partner4Work values diversity and is committed to building a team that reflects the rich variety of people and perspectives in our region. We are proud to be an Equal Opportunity Employer, providing fair and inclusive employment opportunities to all qualified individuals regardless of race, color, culture, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

About Us

As the leader of Pittsburgh/Allegheny County’s public workforce system, Partner4Work (formerly Three Rivers Workforce Investment Board) works to ensure that the current and future needs of businesses and job seekers are met. Through innovative initiatives and programs spanning every facet of the workforce, Partner4Work bridges the gap between people looking for work and companies in need of talent. To our own workforce, we seek out individuals who exemplify our core values by being:

• Committed to excellence and measurable impact
• Drivers of continuous and purposeful innovation and improvement
• Inclusive of other’s perspectives and talents
• Leaders of utmost integrity
• Passionate and enthusiastic about the systems level work behind workforce development

About this Position

The Program Specialist of Workforce Services plays a pivotal role in the implementation of an effective workforce development system that will ensure that individuals facing barriers to long-term and successful employment can succeed and thrive. The person in this role should be a dynamic individual who can develop and manage targeted workforce initiatives, navigate complex problem-solving scenarios, and make informed decisions while seeking continuous growth.

Essential Duties and Responsibilities

Contract Management

• Ensuresprovider staffareoperatinginaccordancewiththepolicies and procedures required by P4Wintheir contracts.
• Servesas the liaison between providers and Partner4Work including reviewing invoices, verifying reports, and ensuring providers meet compliance requirements.
• Worksclosely with providers tomonitorprogress on contracts and ensure milestones andoutcomes are met.
• Identifiesand addresses data discrepancies and anomalies, collaborating with their supervisor/manager to resolve issues.

• Collaborates with manager/supervisor toidentifyandaddressdata discrepancies and anomaliesto resolve issues.
• Trackskey performance indicators (KPIs), highlighting areas requiring attention and improvement.
• Providestechnicalassistanceto providers to strengthen their programs and enhance their ability to meet outcomes.

Relationship/Information Management

• Meet regularly with the staff associated with assigned contracted providers.
• Resolvesday-to-dayproblems as they arise. Ability to apply existing policies or explorenew solutionswith input as needed from supervisor.
• Update/manage the contact database for year-round providers and other special projects as they occur.
• Create informational resources for providers and partners.
• Travel locally to provider sites as needed.

Support coordination of youth payroll processes during program operation, including:

• Collaborate with HR on I9 retrieval.
• Assistingwith time and attendance tracking
• Coordinating with providers on timesheet submission and accuracy
• Responding to payroll-related inquiries from providers and youth