Account Manager B2B – Tour Operators USA
Company: PR Global Reservations LLC Location: Miami, Florida Work Arrangement: On-site Compensation: $57,750 annually + quarterly Bonus Travel: Up to 25% domestically and internationally Languages: English and Spanish (fully bilingual)
About the Role
PR Global Reservations LLC is seeking a commercially driven and relationship-oriented Account Manager B2B – Tour Operators USA to manage and develop relationships with an assigned portfolio of Tour Operator partners.
This role is responsible for strengthening business partnerships, driving revenue growth, identifying new commercial opportunities, and ensuring the successful execution of account-level initiatives. The ideal candidate combines strong relationship management skills with commercial awareness, analytical thinking, negotiation capabilities, and a proactive approach to business development.
Working closely with internal departments and external partners, the Account Manager will help maximize account performance, increase production, and contribute to the overall success of the Tour & Travel business.
Key Responsibilities
- Account Management: Build and maintain strong relationships with assigned Tour Operators, conduct regular business reviews, and identify opportunities to improve partner engagement and retention.
- Revenue Growth: Monitor account performance against assigned budgets, identify growth opportunities, and implement commercial actions to increase production.
- Commercial Initiatives: Coordinate promotional campaigns, marketing agreements, and account-specific commercial initiatives within approved guidelines.
- Individual and Group Business: Prepare quotations, coordinate group reservations, follow up on business opportunities, and support the conversion of qualified leads into confirmed business.
- Pricing and Revenue Protection: Investigate pricing discrepancies, coordinate price matches when authorized, verify promotional applications, and ensure reservation accuracy.
- Partner Training: Deliver product training, conduct webinars, participate in conferences, and coordinate familiarization trips (FAM Trips) for Tour Operator partners.
- Issue Resolution: Coordinate with Reservations, Revenue Management, Marketing, Operations, Finance, Accounting, Customer Service, and IT to resolve partner requests and operational issues.
- Performance Monitoring: Analyze account results, identify underperforming accounts, monitor promotional effectiveness, and follow up on agreed business development actions.
- Reporting and Communication: Maintain regular partner communication, document account activities, and provide timely follow-up on commercial commitments and outstanding issues.
Qualifications and Requirements
- Fully bilingual in English and Spanish, both written and spoken.
- Demonstrated capability in account management, commercial relationship management, or business development involving Tour Operators.
- Experience coordinating quotations, group reservations, promotional initiatives, or commercial agreements.
- Strong communication, negotiation, organization, and problem-solving skills.
- Ability to analyze account performance, identify business opportunities, and work toward revenue targets.
- Strong customer focus, accountability, collaboration, and results orientation.
- Ability to coordinate multiple priorities and collaborate effectively across departments.
- Proficiency in Microsoft Office Suite and Outlook.
- Availability to work on-site in Miami, Florida.
- Availability to travel domestically and internationally up to 25% of the time.
Systems and Technology
Experience with the following systems is relevant to the role:
- Opera 5 and Opera Cloud
- Global Sales
- Power BI
- Clever CRM
- HubSpot, where applicable
- Microsoft Office Suite and Microsoft Teams
What Success Looks Like
Success in this role means developing productive partner relationships, achieving assigned revenue budgets, increasing account production, retaining business partners, identifying commercial growth opportunities, and ensuring timely and accurate execution of partner requests.
Compensation
Annual base salary: $57,750.16, plus quarterly bonus.
The bonus component provides an additional opportunity to earn based on the company's applicable bonus structure.
Join Our Team
If you are a bilingual commercial professional who enjoys building business relationships, identifying growth opportunities, and delivering results in a collaborative environment, we invite you to apply and become part of PR Global Reservations LLC.
