Job Description
We are looking for a Customer Service Representative to support customers, dealers, and internal teams with timely, accurate service. This Long-term Contract position is ideal for someone who communicates confidently, stays organized in a fast-paced setting, and can manage several service-related tasks at once. The role focuses on order coordination, payment handling, warranty support, and maintaining clear records while delivering a detail-oriented customer experience.
Responsibilities:
• Manage incoming customer and dealer inquiries by phone and provide courteous, solution-focused support.
• Prepare and submit orders with a high level of accuracy while coordinating shipment details to ensure smooth delivery.
• Guide homeowners to the appropriate water treatment dealer based on their needs and location.
• Support warranty-related requests by gathering required information, documenting issues, and assisting dealers through the process.
• Receive payments from dealers, handle credit card transactions, and maintain accurate payment records.
• Log check payments by documenting receipt details, capturing images as needed, and entering information into Sage.
• Work closely with the accounting team to verify payments and resolve discrepancies promptly.
• Conduct follow-up communication with customers and dealers regarding orders, billing matters, and general service questions.
• Maintain organized records across business systems, including Sage, Zoho, and Microsoft Office applications.• Previous experience in customer service, call center support, or a similar client-facing role.
• Demonstrated ability to build positive relationships and address concerns with professionalism and tact.
• Strong attention to detail when entering orders, recording payments, and updating customer information.
• Comfortable handling inbound calls and balancing multiple tasks in a busy work environment.
• Experience processing transactions and working with basic payment documentation is preferred.
• Proficiency with general computer applications, including Microsoft Office, and the ability to learn new systems quickly.
• Familiarity with order entry, outbound follow-up, and business software such as Sage or Zoho is an advantage.
