We are seeking a versatile, high-energy, and organized Customer Service & Admin/Sales Support Coordinator to join our team in Nashua, NH. This role acts as the operational glue of the officehandling day-to-day customer inquiries, backing up our sales team with order processing and tracking, managing general office tasks, and providing light support to Human Resources (HR).
If you thrive in a "catch-all" environment where no two days are identical and enjoy helping people across multiple departments, this is the ideal position for you.
Key Responsibilities
Customer Service
- Serve as the primary friendly and professional point of contact for inbound customer phone calls, emails, and online inquiries.
- Resolve routine customer service questions, address feedback, and track service or product orders through completion.
- Document customer interactions, feedback, and account updates accurately in the company CRM or database.
Sales Support & Admin
- Assist the sales team with daily administrative tasks, including data entry, preparing reports, and updating tracking spreadsheets.
- Process sales orders, manage correspondence, and help coordinate shipping or product samples.
- Maintain office calendars, organize meeting notes, and assist with general facility or vendor coordination.
- Review documents, forms, and project details for accuracy and completeness.
Human Resources (HR) Support
- Assist the HR or leadership team with basic administrative tasks as needed (e.g., helping coordinate interview scheduling, onboarding paperwork collection, or employee event tracking).
- Maintain confidential employee files and assist with internal HR/payroll communication routing.
- Act as an on-site resource for general employee questions and direct them to the appropriate HR contact.
Qualifications & Skills
- Experience: 2+ years of experience in customer service, sales administration, or a general office/administrative support role.
- Education: High school diploma required; Associate's or Bachelor's degree in Business, Communications, or a related field is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software or CRM tools.
- Communication: Exceptional verbal and written communication skills with a customer-first attitude.
- Adaptability ("Catch-All" Mindset): High level of flexibility, strong time-management skills, and the ability to pivot quickly when priorities shift.
- Discretion: Ability to handle sensitive and confidential information with integrity (especially regarding light HR duties).
What We Offer
- Salary $60-70K DOE
- Comprehensive benefits package (Health, Dental, Vision, 401(k) with match, Paid Time Off).
- A collaborative, dynamic work environment located right in Nashua, NH.
