Purpose of Position
The Consumer Loan Analyst is responsible for delivering consistent “Always1st” service to members and internal customers while analyzing, underwriting, and deciding consumer loan applications received through direct and indirect channels. The position evaluates creditworthiness, collateral, and repayment ability; establishes or recommends appropriate loan terms within assigned authority; and partners with loan officers, processors, and leadership to create responsible lending opportunities while managing risk and complying with applicable policies, procedures, and regulations.
Essential Duties and Responsibilities: The following duties are normal for this position and are not intended to be an exhaustive list. Other duties may be required and assigned.
- Review consumer loan applications thoroughly, including credit reports, income verification, employment history, collateral information, and supporting documentation.
- Analyze borrower financial data, including income, debts, assets, liabilities, credit history, debt-to-income ratio, payment capacity, and overall risk profile.
- Evaluate collateral for secured loans and determine whether collateral value, loan-to-value ratio, and supporting documentation appropriately protect the credit union.
- Verify information provided by applicants by contacting employers, financial institutions, dealers, and other appropriate sources as needed.
- Apply lending policies, underwriting guidelines, credit union procedures, and applicable federal and state regulations to each loan request.
- Approve, deny, or recommend loan decisions within assigned authority and based on complete, objective analysis.
- Recommend appropriate loan terms, including interest rates, repayment schedules, collateral requirements, and loan-to-value parameters.
- Communicate clearly and professionally with members and borrowers to clarify information, request additional documentation, explain loan decisions, and provide guidance on alternatives when appropriate.
- Collaborate with loan officers, processors, contact center staff, branch staff, dealers, and other stakeholders to support accurate, timely, and member-focused loan processing.
- Maintain complete, accurate, and confidential records of loan applications, decisions, documentation, and member communications in accordance with policy and retention requirements.
- Monitor loan performance, repayment activity, and early delinquency indicators; partner with appropriate teams to identify and address potential concerns.
- Support fraud prevention efforts by identifying inconsistencies, red flags, and potentially fraudulent loan activity.
- Maintain current knowledge of lending trends, underwriting practices, regulations, products, and best practices through ongoing training and professional development.
- Actively contribute to department goals, process improvements, team initiatives, and the overall success of the lending function.
- Promote credit union products and services that meet member needs and support responsible lending growth.
Leadership and Coaching Responsibilities: In partnership with the Consumer Loan Manager, this position supports the development and performance of contact center and branch loan officers by providing coaching, training, and guidance that strengthen lending knowledge, service quality, and risk-based decision-making.
- Coach and train contact center loan officers and branch loan officers on lending practices, loan structuring, documentation, and member service expectations.
- Encourage continuous improvement of processes, knowledge, service delivery, and lending outcomes.
- Recognize excellent performance and support team members in achieving department goals.
- Provide constructive coaching and documentation for performance improvement using a teaching-oriented approach whenever possible.
- Communicate regularly with individual team members and promote accountability, autonomy, initiative, and creativity.
- Generate enthusiasm for team goals and a shared commitment to “Always1st” service.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Associates degree or equivalent combination of education and experience required.
- Minimum of three years of experience in a financial institution customer service role required.
- Prior lending, loan processing, or underwriting experience required.
- Demonstrated ability to support responsible sales growth and identify member-focused lending opportunities.
- Meticulous attention to detail, accuracy, confidentiality, and sound judgment.
- Strong written and verbal communication skills.
Knowledge, Skills, and Abilities:
- Ability to read, interpret, and apply lending policies, regulatory rules, trade literature, and procedure manuals.
- Ability to communicate effectively with members, employees, and leadership when appropriate.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to compute rates, ratios, percentages, debt-to-income ratios, and loan-to-value calculations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to solve problems involving multiple variables in standardized lending situations.
- Proficiency using data processing software and Microsoft Office products, especially Outlook, Word, and Excel.
- Working knowledge of consumer lending regulations, credit union policies, documentation requirements, and confidentiality expectations.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
