Bolster Hardware LLC. is hiring a Store Leader In Training to join our operations team. Withmany exciting acquisitions and growth plans in the works, there's plenty ofopportunity to have a significant impact now, and on the next chapter of thecompany. This is a job where you can make your mark.
About Us
At Bolster we strive to be the best place to work and shop within our local communities. We are seeking individuals who share our passion for training, developing, and leading people. Our goal is to develop you into such a world class people manager that any organization would want to hire you away from us. Ourchallenge is to keep you so invigorated and highly engaged with our company thatyou will never want to leave. We as a team will be at our highest level of successwhen we approach every one of our employees with the same elite goal of coachingto their highest level of performance and the same challenge of engaged retentionis present.
About the Job
The Store Leader In Training upholds the Core Values as determined by the management team. Store Leaders are responsible for the complete day-to-day operation of thestore. Store Leaders are responsible for maximizing store sales and profitability,along with minimizing expenses while ensuring that the store is optimally stockedand merchandised, and to Amaze Every Customer Every Time. A store Leadercontributes to the growth and development of the management team and storeassociates. Must be able to travel within 50 miles.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SALES AND OPERATIONS
- Delegate daily workload among associates to meet merchandising andvisual presentation standards.
- Hire, train and develop retail staff with goals for growth and success intheir positions, provide ongoing performance feedback and recognizeaccomplishments
- Review all store evaluations with store management team and staff toidentify opportunity areas and correct all issues with a sense of urgency.
- Coordinate the overall supervision of staff to ensure sales performancegoals are met and company procedures are followed accurately.
- Conduct associate evaluations as per company standards to providefeedback for improvement, praise and recognition, and growth opportunities.
- Develop and implement an in-store marketing including promotions,events and seasonal merchandising based on store needs
- Complete merchandising updates according to Bolster standards.
- Work with vendors to develop merchandising strategies for products andhave them assist with their plan-o-gram and updates
- Forecast scheduling needs to meet customer demand and create work schedules.
- Monitor payroll to ensure compliance with established budgets and takecorrective measures as necessary.
- Review staffing strengths and opportunities with HR/Ops Directors priorto additions or terminations.
CUSTOMER SERVICE
- Promote Customer Service as The #1 Priority. This must be accomplishedon a daily basis through observing, monitoring and coaching associate’sperformance and interactions on the sales floor.
- Regularly promote and teach “Amaze Every Customer Every Time” whileleading by example and coaching.
- Use huddles, communication boards, and store meetings as the means tocommunicate the store’s performance, and educate, engage and motivate theteam.
- Drive customer satisfaction by ensuring that all customers areacknowledged, customer needs are met, and concerns are resolved quickly.
- Review all customer service measurement reports (e.g., CustomerEngagement Survey, Employee Engagement results, etc.), and work with the teamto identify opportunities in an effort to sustain or improve overall service levels andstore environment.
- Document at least one (1) Observation per associate monthly andprovide coaching in order to ensure consistency of service to all customers.
INVENTORY
- Maintain accurate inventory at all stages through on-hand integrity,daily receiving and transfers, store communication, product mix and flow, andadhering to (Company Name) best practices, metrics and deadlines
- Utilize available inventory reports to reduce shrinkage, maintainappropriate stock levels and maximize inventory accuracy.
COACHING AND TRAINING
- Work on your professional development through leadership trainingopportunities (self-directed learning, local business events, Ace learning andindustry events, etc.).
- Identify appropriate training for store associates and oversee all trainingrequirements for all associates (e.g. New-Hire orientation, on-the-job training,vendor training, etc.).
SAFETY, COMPLIANCE AND STORE ENVIRONMENT
- Enforce safety policies and procedures, and serves as role model forsafety.
- Enforce store environment procedures to ensure and maintain the beststore appearance.
- Conduct preventative safety and fire inspections, and take appropriateactions to correct all issues.
POSITION REQUIREMENTS
- High School Diploma or General Education Degree (GED); or, anequivalent combination of education and experience. Bachelor degree preferred.
- Minimum of 3 years of leadership experience in a retail setting.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Must have good verbal and written communication skills
- Ability to provide motivation and leadership to associates storewide in afair and impartial manner.
- High degree of analytical skills, and the ability to delegate and be self directed.
- Excellent written and verbal communication skills
- Strong organizational, time management, and project management skills
- Technically skilled in basic retail computer systems including relatedsoftware
- Develop and maintain client relationships and strategic partnerships
- Dress according to company policy
- Possess valid in-state driver license with an acceptable driving record inaccordance with company’s insurance carrier’s standards
PHYSICAL REQUIREMENTS
The minimum physical requirements for this position include:
- Ability to stand for an extended period of time, walk, reach, and bendto perform job duties
- Move and handle merchandise up to 40 pounds, and fixtures throughoutthe store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
What To Expect
You can expect a mindful onboarding process with structured onboarding time. Youcan expect a team that listens. You can expect to be depended on and the freedomto do your best work. We build our teams and our company for the long haul, so youcan build a meaningful, purposeful, and sustainable career here if you choose to.
Pay and benefits
Our company will offer a competitive and comprehensive salary, bonus, andbenefits package.
How to apply
We encourage applicants from all backgrounds to apply for a job where you can dothe best work of your career.
Please note that due to the number of applications we receive for open positions,we’re unable to offer individual feedback during the screening process.
We appreciate you giving us that consideration, and we promise to give you our full attention in return. We look forward to hearing from you!
