Customer Service Representative

We are looking for a Customer Service Representative to join an onsite team in Bucks County, PA. This Long-term Contract position focuses on supporting customers and prospective clients by handling incoming inquiries, processing orders, and providing accurate information throughout the sales and fulfillment cycle. The role is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and takes pride in delivering dependable service and follow-through.

Responsibilities:

• Respond to inbound customer and prospect inquiries by phone and email, offering prompt, attentive support on products, orders, and service needs.

• Create new orders and maintain existing records in company systems, ensuring all details are accurate before processing is completed.

• Develop order documentation with complete instructions and supporting information, including identifying material or inventory requirements when applicable.

• Confirm pricing, availability, lead times, and delivery expectations, and communicate updates clearly to customers and sales partners.

• Send order confirmations and acknowledgements within established timelines to keep customers and internal stakeholders informed.

• Prepare quotations and assist sales team members with pricing requests while following company guidelines for terms and approvals.

• Coordinate with warehouse staff, suppliers, and other internal teams to help ensure timely shipment and resolution of order-related issues.

• Maintain product, part, and kit information in internal databases and report discrepancies or service concerns so corrective action can be taken.

• Participate in team meetings and collaborate closely with sales and field personnel to support customer satisfaction and efficient order management.A

• Associate’s or Bachelor’s degree preferred, or at least 5 years of experience in customer service, inside sales, or a related support role.
• Demonstrated ability to manage order entry, customer communication, and issue resolution with a high level of accuracy.
• Strong verbal and written communication skills with the ability to interact professionally with customers, suppliers, and internal teams.
• Proficiency with Microsoft Word and Excel, along with the ability to learn company-specific systems quickly.
• Excellent organizational and time-management skills, including the ability to handle shifting priorities in a fast-paced environment.
• Careful attention to detail and a consistent commitment to maintaining accurate records and documentation.
• Experience supporting inbound call activity and providing responsive customer service in a high-volume setting.
• Reliable judgment, professionalism, and a strong sense of accountability in day-to-day work.