Analytical Instrument Service Engineer

Description:

• The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems).

• This role requires continuous learning to keep pace with evolving laboratory equipment and technologies.

• Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support.

• Beyond technical mastery, this position is responsible for comprehensive service and customer relationship management-diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems.

• Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.

• Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems.

• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.

• Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.

• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.

• Review technical documentation, analyze reports, and recommend corrective actions as needed.

• Use computerized maintenance management systems (CMMS) to track service requests and document activities.

• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.

• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.

• Meet customer expectations, maintain relationships, and provide follow-up plans.

• Other responsibilities and duties as assigned.

Qualifications:

• Bachelor's degree or higher in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered.

• Associates degree or high school diploma/GED with 5+ years of directly relevant experience may be acceptable.

• 3+ years of hands-on experience with analytical instrumentation, such as Spectrophotometers, Chromatography Systems (LC, GC, HPLC/UPLC, SFC), and Mass Spectrometry Systems.

• Eagerness to learn and keep pace with new technologies and laboratory solutions.

• Ability to communicate effectively with diverse audiences and address specific customer needs.

• Personal integrity and commitment to quality

• Effective time management and ability to prioritize service requests.

• Advanced troubleshooting and analytical problem-solving abilities

• Ability to produce clear and concise documentation

• 3-5 YOE

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities