Member Engagement Advisor (MEA)

Responsibilities

This position is a full-time position. It is considered a flex schedule with all work being completed during normal business hours from 8 am to 4 pm Monday through Friday between the field and the office. As Member Engagement Advisor (MEA), you will play a vital role in ensuring our members receive top-notch care and support. You will be responsible for providing exceptional customer service, managing member accounts, coordinating appointments, and addressing any inquiries or concerns they may have. This position requires strong organizational and communication skills, as well as a genuine passion for helping others. Field Tasks associated with this position are to provide a monthly supervisory visit for all members. The MEA is also responsible for getting signatures on IPoC’s, member paperwork and completing bi-annual PCA evaluations with their clients/members. Office Tasks associated positions report directly to the Satellite Office Administrator and or the Corporate Plan Administrator.

Responsibilities

1. Manage member accounts and ensure accurate and up-to-date records
2. Scheduling and coordinating in home visits and appointments
3. Respond to member inquiries via phone, email, or in-person with professionalism and empathy
4. Coordinate with providers and vendors to ensure timely delivery of services
5. Advocate for members and navigate them through the healthcare system, ensuring they receive the appropriate care and support
6. Collaborate with internal teams to resolve member issues and provide exceptional customer service
7. Educate members on our services, programs, and benefits to maximize their utilization and satisfaction

1. Proven experience in customer service or a similar role
2. Excellent interpersonal and communication skills
3. Strong organizational and time-management abilities
4. Ability to empathize with members and effectively respond to their needs and concerns
5. Knowledge of healthcare systems and insurance processes
6. Proficient in using computer systems and software for record-keeping and scheduling

Physical Requirements

While performing the duties of the job, employees are required to stand, walk, stoop, bend, sit for extended periods of time; must be able to read, write, speak, and hear well enough to communicate. Manual Dexterity is required to utilize keyboards and office equipment. Employees may occasionally be required to lift up to 20 lbs. to file documents, and/or store office material. Reasonable accommodation may be provided to accommodate individuals with disabilities that can perform essential functions.