Service Advisor

Reports To: Service Manager

We are looking for a professional, customer-focused Service Advisor to join our team. The Service Advisor is a key part of the customer experience, helping customers understand their vehicle’s service needs while coordinating repairs with our service department.

If you are organized, dependable, personable, and enjoy working in a fast-paced automotive environment, we want to hear from you!

• Greet customers promptly and professionally as they enter the service area.

• Listen to customers and ask questions to understand vehicle concerns and performance issues.

• Inspect vehicles as needed to help determine service and repair needs.

• Prepare accurate, itemized repair estimates and work orders, including parts and labor costs.

• Answer customer questions and inquiries in person and by phone.

• Answer incoming calls to your desk phone and return all customer calls the same day when a call is missed.

• Communicate with customers throughout the repair process using phone calls, text messaging, and in-person updates.

• Keep customers informed about vehicle status, recommended repairs, and completion times.

• Ensure repair orders are written accurately and in a timely manner.

• Close repair orders promptly once work has been completed and notify customers that their vehicles are ready.

• Perform minor adjustments or repairs when appropriate.

• Work cooperatively and positively with technicians, management, and all dealership personnel.

• Maintain CSI (Customer Satisfaction Index) at or above company standards.

• Maintain a professional, courteous, and non-discriminatory attitude toward customers, coworkers, and members of the public.

• Follow all company policies regarding equal employment opportunity, non-discrimination, and harassment.

• Perform other duties and tasks as assigned.

We’re looking for someone who:

• Provides excellent customer service.

• Communicates clearly and professionally.

• Is organized and able to manage multiple customer needs at once.

• Follows through and keeps customers informed.

• Works well as part of a team.

• Takes pride in accuracy, professionalism, and customer satisfaction.

• Is dependable and maintains a positive attitude.

• Can work effectively in a busy automotive dealership environment.

You may regularly use:

• Computers and automotive/service software

• Phones and calculators

• Office equipment

• Pens, pencils, staplers, and other office supplies

• Hand tools

• Measuring tools, including micrometers, calipers, thickness gauges, and pressure/temperature gauges

This position may require:

• Starting customer vehicles and performing short test drives as needed.

• Moving customer vehicles throughout the dealership.

• Repositioning new and used vehicles on sales lots.

• Performing other driving duties as assigned.

Employees are required to follow all dealership safety procedures and properly use required personal protective equipment.

Required footwear: Leather-topped, rubber-soled shoes.

This position requires the ability to:

• Stand intermittently for up to approximately 60% of the workday.

• Walk intermittently for up to approximately 20% of the workday.

• Sit intermittently for up to approximately 10% of the workday.