Service Lane Assistant - Infiniti of Mobile

About Company:

Joe Bullard Automotive has been a trusted name in the Gulf Coast Automotive Industry since 1955. Currently operated by our third-generation owner, we have expanded to include seven dealerships and two full-service collision centers. Our long-standing commitment to excellence and client satisfaction has established us as a leader in the market, offering an exceptional selection of luxury vehicles and top-notch service.

About the Role:

The Service Lane Assistant at Infiniti of Mobile plays a crucial role in ensuring a seamless and positive customer experience within the service department. This position serves as the first point of contact for customers arriving for vehicle maintenance or repairs, facilitating efficient communication between customers and service technicians. The primary goal is to assist in managing the service lane operations by greeting customers, documenting vehicle issues, and coordinating service appointments. The role requires attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment to maintain a smooth workflow and customer satisfaction. Ultimately, the Service Lane Assistant contributes to the dealership’s reputation by supporting timely service delivery and fostering customer loyalty.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in an automotive or dealership environment.
• Basic computer skills including familiarity with scheduling software and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.

Preferred Qualifications:

• Experience working in a service lane or automotive service department.
• Knowledge of Infiniti vehicle models and service procedures.
• Familiarity with dealership management systems (DMS).
• Customer service certification or training.
• Bilingual abilities to assist a diverse customer base.

Responsibilities:

• Greet customers promptly and courteously as they arrive for service appointments.
• Document customer concerns and vehicle issues accurately to relay to service technicians.
• Assist in scheduling and confirming service appointments to optimize service bay utilization.
• Coordinate with service advisors and technicians to track vehicle status and update customers accordingly.
• Maintain cleanliness and organization of the service lane area to ensure a professional environment.
• Manage incoming phone calls related to service inquiries and provide accurate information or direct calls appropriately.
• Support administrative tasks such as processing service orders, filing paperwork, and maintaining customer records.
• Facilitate smooth vehicle check-in and check-out processes, ensuring all necessary documentation is completed.

Skills:

The Service Lane Assistant utilizes strong communication skills daily to interact effectively with customers and service team members, ensuring clear understanding of vehicle issues and service needs. Organizational skills are essential for managing appointment schedules, tracking vehicle status, and maintaining accurate records, which helps streamline service operations. Proficiency with computer software enables efficient handling of service orders, customer information, and appointment systems. Problem-solving skills are applied when addressing customer concerns or coordinating between departments to resolve service delays. Additionally, interpersonal skills foster a welcoming environment that enhances customer satisfaction and supports repeat business.