Customer Service Representative

We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems.

Responsibilities:

• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.

• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.

• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.

• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.

• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.

• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.

• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.

• Bilingual fluency in Spanish and English is preferred.

• At least 2 years of recent experience in a high-volume call center, customer support, or technical support role.

• Ability to troubleshoot customer issues effectively while maintaining a service-oriented approach.

• Experience working in a healthcare or medical-related environment is preferred.

• Proficiency with Microsoft Office, Salesforce, and remote support or case management tools.

• Strong verbal and written communication skills with the ability to remain organized under pressure.

• Demonstrated ability to work independently, manage competing priorities, and contribute positively as part of a team.