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Position Title:Visitor Services Associate (TEMPORARY)
Department:Front of House
Reports To:Director of Museum Experience
Position Classification:Non-Exempt (Hourly) Temporary, NOT Benefits-Eligible
Uniformed position:Yes, Branded QM clothing
Work Location:Onsite at the Queens Museum
Work Schedule:Must be available to work a minimum of 2 weekdays and 1 weekend shift Wednesday - Sunday between the hours of 9:30am and 5:30pm
Rate of Pay:$19.00 per hour
Management Classification:Non-Supervisory
About the Queens Museum
The Queens Museum is dedicated to presenting the highest quality visual arts and educational programming for people in the New York metropolitan area, and particularly for the residents of Queens, a uniquely diverse, ethnic, cultural, and international community.
The Museum fulfills its mission by designing and providing art exhibitions, public programs, and educational experiences that promote the appreciation and enjoyment of art, support the creative efforts of artists, and enhance the quality of life through interpreting, collecting, and exhibiting art, architecture, and design.
Position Overview
Visitor Services Associates are public-facing representatives of the Queens Museum (QM). Working as part of the Visitor Services Team, they assist visitors in a cordial and service-oriented manner to facilitate an overall positive experience at the Museum. Visitor Services Associates provide admissions and wayfinding support and ensure that visitors have access to information about the QM’s exhibitions and programs.
QM is seeking energetic and outgoing individuals with a passion for art and culture, to help create a welcoming atmosphere as visitor’s first point of contact in the QM galleries and the Admissions Desk. Ideal candidates will be team players with strong interpersonal and communications skills and prior work experience in Customer/Guest Services, the Hospitality Industry, and/or Museum Visitor Services. Bilingual and Multilingual individuals and residents of Queens are strongly encouraged to apply.
Essential Functions
Support the Visitor Services team in all operational aspects including ticketing, admissions, wayfinding support, line facilitation, school and group tours, exhibition and events setups
Create a warm and welcoming QM; greet and enthusiastically welcome every visitor of the Queens Museum upon arrival
Engage with all visitors of the Queens Museum in the galleries and public-facing areas
Inform all Museum visitors of the exhibitions, educational experiences, and public programs happening at the Queens Museum
Serve as a key knowledge holder and informational resource; keep up to date on the QM’s programmatic offerings and other cultural attractions and community resources located in Flushing-Meadows Corona Park
Ensure that appropriate actions are taken to resolve visitor concerns and questions
Support the team in the setup, facilitation, and break down of special events, public programs and workshops
Other related duties as assigned by management
This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions
Competencies
Ability to communicate clearly, effectively and professionally with visitors and staff
Ability to work high-volume and attendance public events
Thrives in culturally diverse and team settings
Qualifications
Prior customer service and cash-handling point of sale experience
Proficient computer skills
Ability to interface with the public
Interest in Museums, Arts & Culture, community building and learning
Strong interpersonal and communications skills
Requirements
Prior working experience in a Customer Service, Hospitality, Guest & Concierge Services and/or Museum Visitor Services role
Availability to work evenings, weekends and holidays (as needed)
Spanish, Mandarin, Bangla and ASL language skills are strongly desired
Benefits
This is NOT a benefits eligible position.