The Holidays are Better at the Ballpark!
We're glad you're interested in working at The Ballpark at America First Square during our Holiday Lights!
The Holiday Lights will be open daily from 5pm-10pm Nov 20 - Jan 2 (Closed Thanksgiving Day and Christmas Day). The Ice Rink will operate into January-February 2027.
What will I Do?
You will work in an excellent new ballpark, with a great team, creating lasting memories for our guests and fans. You will be responsible for delivering a world-class guest experience during holiday events at The Ballpark at America First Square. The Ice Rink Manager is responsible for the safe, efficient, and guest-focused operation of the seasonal ice rink at The Ballpark at America First Square. This hands-on role leads day-to-day rink operations, staffing, ice quality, equipment upkeep, safety, facility presentation, and event support. The Ice Rink Manager also operates the ice resurfacing machine (Zamboni) and performs related ice-maintenance and equipment-maintenance duties. This is a seasonal, hourly position with a variable schedule that may include evenings, weekends, holidays, early mornings, and late nights as operationally required.
You will:
- Work during our holiday lights events from Nov 20 - Jan 2 (Closed Thanksgiving Day & Christmas Day). The ice rink will most likely continue to operate through January-February 2027.
- Protect the moral, legal, and financial assets and wellbeing of the company.
- Exemplify the company values of Stewardship, Integrity, Hard Work, and Service
- Strive to achieve the company’s mission of Enriching Lives and the company’s vision of being the best place in town to work and do business.
- Lead the daily opening, operation, monitoring, and closing of the seasonal ice rink.
- Coordinate staffing, assign daily work, and provide direction, training, coaching, and feedback to staff.
- Maintain operational readiness for public skating, private rentals, special events, and other scheduled activities.
- Coordinate with MSE venue operations, facilities, security, events, and service partners to resolve operational needs.
- Follow and consistently enforce MSE policies, venue procedures, and established operating standards.
- Operate the Zamboni or other approved ice resurfacing machine safely and efficiently according to the rink schedule and operating procedures.
- Inspect the ice surface, boards, glass, gates, access points, equipment, and surrounding areas to identify and address hazards after they affect guests or employees.
- Maintain a smooth, level, clean, and safe ice surface by resurfacing, edging, monitoring ice conditions, and completing corrective work as needed.
- Complete pre-shift inspections and daily maintenance checks, including fueling or charging, fluid checks, cleaning, blade inspection, and related equipment checks.
- Perform routine care and basic troubleshooting of the Zamboni, edger, and other rink equipment; coordinate repairs or service when issues exceed the role’s authority or training.
- Follow all applicable safety procedures for ice resurfacing, equipment operation, chemical or water handling, snow and ice removal, and work in cold or slippery conditions.
- Maintain safe walkways and access areas and coordinate snow, water, debris, and other hazard removal as needed.
- Respond calmly and appropriately to injuries, medical situations, weather-related issues, equipment failures, and other emergencies; follow venue notification and incident-reporting procedures.
- Provide friendly, professional, and responsive customer service to skaters, event participants, visitors, vendors, and coworkers.
- Assist with setup, takedown, and operational support for rink programming, special events, rentals, and venue activations.
- Ensure equipment and operational areas are secured at the end of each shift and report maintenance, security, or facility concerns promptly.
- Perform other duties and special assignments as directed within the scope of the position.
What are the requirements of the Job?
We want to give our guests the best experience possible. To do this, our jobs demand reliability, positivity, and hard work.We believe you have what it takes to make a great impact!
- High school diploma or equivalent preferred; equivalent combination of education, training, and experience may be considered.
- Two or more years of experience in ice rink operations, arena or venue operations, facilities, sports, events, hospitality, or a related field preferred.
- Prior experience operating a Zamboni, ice resurfacer, edger, or similar heavy equipment preferred; training may be provided to a qualified candidate.
- Prior experience scheduling, training, supervising, or directing frontline or seasonal employees preferred.
- Valid driver’s license and acceptable driving record required.
- Basic mechanical knowledge and the ability to identify and communicate equipment or facility issues.
- Strong attention to detail, sound judgment, organization, dependability, and commitment to safety.
- Ability to provide professional customer service and communicate effectively with guests, coworkers, vendors, and leadership.
- Ability to work independently, prioritize tasks, and remain calm and effective in a fast-paced environment.
- Must be available to work a variable seasonal schedule, including evenings, weekends, holidays, early mornings, and late nights as scheduled.
- Ability to operate an ice resurfacing machine and perform coordinated movements while driving, turning, stopping, and maneuvering on or around the ice surface.
- Ability to lift, carry, push, and pull up to 50 pounds and move equipment or supplies as required.
- Ability to stand, walk, sit, bend, stoop, kneel, reach, climb short steps, and move about the rink and venue for extended periods.
- Ability to work outdoors or in cold environments for extended periods and on wet, icy, uneven, or slippery surfaces.
- Ability to inspect ice, equipment, and facility conditions; maintain accurate records; use sound judgment; and respond appropriately to changing conditions or emergencies.
- Regular attendance and punctuality are essential functions of the position.
Wage: $26-31/hour
Is this part-time or full-time?
This is role has the capacity to bepart-time (if more than 1 manger hired) or full-time, and is a seasonal position (Nov 2026 - Jan 2027). Great teammates may have the option to continue employment in different capacities for gameday and non-gameday events in 2027.
