Call Center Team Lead-Onsite

Join a growing Concierge Support team delivering white-glove service to VIP customers. We're looking for a polished leader who can coach, motivate, and develop a customer-focused team while ensuring an exceptional client experience.

Position: Concierge Service Team Lead

$58K-$60K + Bonus | Onsite | Mon-Fri

What You'll Get:

Up to $60,000 salary
Performance bonus opportunity
Benefits & PTO
Career growth with a rapidly expanding organization
Monday-Friday schedule

What You'll Do

• Lead and coach a team delivering VIP, white-glove customer service.
• Handle escalated customer concerns with professionalism and care.
• Provide ongoing feedback, training, and performance coaching.
• Manage daily team operations, including attendance and payroll.
• Support associates with tools, systems, and troubleshooting.
• Drive team engagement, productivity, and service excellence.

What You'll Bring:

Leadership experience in customer service, hospitality, banking, luxury retail, or contact centers
Strong coaching and communication skills
Ability to handle VIP escalations with professionalism and discretion
A service-first mindset and passion for team development

If you're ready to lead a high-touch customer experience team, apply today!