Guest Experience Associate & Content Creator

APPLICATION DEADLINE:Open Until Filled

About the LightHouse

Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

LightHouse Values

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

OVERVIEW

LightHouse for the Blind and Visually Impaired,headquartered in downtownSan Francisco,is looking for a full-time Guest and Event Services Associate to support our SF, East Bay, Napa, and North Bay offices and to fill a valued role in our growing organization.

QUALIFICATIONS:

• Possess class C driver’s license, class B is a plus.
• Minimum 1 year experience in a guest-facing role in a hospitality, winery or retail environment.
• Excellent written and verbal communication skills.

• Experience working in a customer service role in a hotel or retreat environment is a plus.
• Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines.
• Versatility, adaptability, and an enthusiastic willingness to work with changing priorities.
• Comfortable calendaring and setting up in person and virtual meetings (i.e., Zoom).
• Proficiency in using Microsoft Outlook, Excel, Word, Team and the ability to learn new technology platforms.
• Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors.
• Professional appearance, work ethic and demeanor.
• Event planning experience is a plus.
• Nonprofit experience is a plus.
• Ability to work on weekends, as needed.
• High level of professionalism.
• Attention to detail
• Must have or being willing to get Responsible Beverage Service training/certification
• Must have or being willing to get Serve Safe Food Handler training/certification

JOB RESPONSIBILITIES:

• Greeting and assisting visitors, ensuring a welcoming environment.
• Handle phone calls professionally, providing accurate information.

• Support event execution, including room reservations, setups, and logistics.
• Manage event-related items (food, rentals, linen, and cabin assignments).
• Coordinate with vendors and staff for smooth operations.
• Oversee guest check-in/check-out and room inspections.
• Manage reservations for rooms and overnight stays.
• Maintain an updated booking calendar and prevent conflicts.
• Coordinate room availability for student programs and events.
• Keep the Welcome area clean, organized and stocked with brochures.
• Provide guests with local recommendations and information.
• Build positive relationships with guests and staff, collecting feedback.
• Support reception.
• Assist with event paperwork and interdepartmental documentation.
• Be knowledgeable about emergency procedures.
• Respond quickly to medical, security, or disaster situations, contacting the necessary authorities.
• Support creation and distribution of marketing artwork and plans for EHN sponsored events
• Maintain accurate guest contact list in MailChimp (or the chosen platform being utilized).
• Use the MailChimp platform (or the chosen platform being utilized) to create and distribute monthly newsletter and marketing email blasts as needed.
• Create approved content and manage social media platforms, including but not limited to Instagram, and Eventbrite. Must partner with Communications to adhere to guidelines. Content Creation should not exceed 1 hour a day in total.
• Initiate and support content creation and distribution for social media, website and promotional items
• Personal device or company computer may be used, as needed.

• Drive company vehicles onsite to assist with transporting guests and assist with transporting other event related items.
• Ability to do overnight shifts as needed for coverage.