Customer Service Representative

We are looking for a part-time Customer Service Representative to join a wholesale distribution team in Charleston, South Carolina on a contract-to-permanent basis. This position blends day-to-day customer support with operational coordination, making it ideal for someone who enjoys helping customers while keeping office activities organized and on track. The role requires strong communication, sound judgment, and the ability to move smoothly between service requests, order-related issues, and administrative priorities.

Responsibilities:

• Deliver timely, attentive assistance to customers across support platforms by addressing product questions, order concerns, return requests, warranty matters, and general account-related needs.

• Manage incoming service desk activity and support tickets, ensuring each request is documented accurately, prioritized appropriately, and resolved or routed for further attention when necessary.

• Prepare shipment documentation and coordinate outbound replacements, sample requests, approved returns, and warranty-related deliveries with accuracy and follow-through.

• Provide support for customer interactions connected to online marketplace activity, product feedback channels, and returns workflows to help maintain a consistent service experience.

• Recognize patterns in customer questions or recurring product issues and share insights with operations leadership to support service improvements and stronger customer retention.

• Assist with customer service needs tied to new product introductions, helping ensure prompt communication and effective issue resolution during launch periods.

• Maintain office readiness by tracking supplies, organizing shared spaces, receiving deliveries, and helping create a productive workplace environment.

• Support administrative and operational tasks such as coordinating vendors, assisting with equipment needs, preparing for meetings or team events, and helping with onboarding or offboarding logistics.

• Strong written and verbal communication skills with the ability to interact clearly, professionally, and empathetically with customers and internal teams.
• Experience in customer support, order entry, administrative coordination, office operations, or a similar service-oriented role is preferred.
• Ability to manage multiple responsibilities at once while maintaining accuracy, responsiveness, and attention to detail.
• Comfortable handling customer account questions, service desk tickets, and support ticket follow-up in a fast-paced environment.
• Demonstrated customer-first approach with a focus on problem solving, professionalism, and long-term customer satisfaction.
• Confidence learning new products, tools, and workflows quickly while adapting to changing priorities.
• Reliable organizational skills and a proactive mindset for identifying issues, communicating updates, and following tasks through to completion.