Job Title: Program Support Analyst II
Report to: Contract Supervisor
Customer: Department of State
Location: 600 19th Street NW, Washington, DC 20006
Classification: Exempt
GS Equivalent: GS-12 Step 1
This position is located in the Office of Program Management & Operational support and serves as an active participant in analyzing management information on the regional and program performance, to include project development and implementation; technical assistance; and monitoring and assessment of project performance to provide support to Passport Service executive, program, and field offices.
- Analyze information obtained from weekly/monthly reports, and other audits or validation studies to identify overall business process strengths and problems.
- Analyze workload productivity information and identifying production/productivity performance problems.
- Make recommendations for problems resolution or enhanced production/productivity.
- Analyze policies and procedures for accuracy.
- Coordinate operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices.
- Perform management and program analyses.
- Establish/maintain cooperative working relationships with coworkers and officials representing organizations within and outside the Department's Bureau of Consular Affairs.
- Communicate effectively both orally and in writing to include presenting information at meetings and drafting and editing policy/decision papers for management, and providing assistance and training.
