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We are looking for a Medical Receptionist to support a busy patient-facing office in Ithaca, New York. This contract opportunity is ideal for someone who brings strong front-desk experience, excellent communication skills, and a thorough approach to patient service. In this role, you will help coordinate appointments, guide patients through insurance and payment questions, and contribute to a smooth and welcoming office experience.
Responsibilities:
• Manage incoming and outgoing patient calls, turning inquiries into scheduled visits while addressing questions related to upcoming appointments and billing.
• Coordinate appointment scheduling, confirmations, and reminders to help maintain an organized calendar and a positive patient experience.
• Review insurance details and complete required administrative documents so products and services are prepared on time for scheduled visits.
• Maintain accurate patient account information with discretion while following healthcare regulations and office standards.
• Explain service pricing, available coverage, and payment arrangements, then organize follow-up visits or additional outpatient appointments as needed.
• Support office performance goals by promoting service quality, following best practices, and encouraging referrals from existing patients when appropriate.
• Build productive relationships with outside providers and vendors while assisting with supply and inventory oversight for the practice.
• Participate in ongoing learning through scheduled training sessions, team meetings, and development activities.
• High school diploma or equivalent required; additional college education is preferred.