Account Executive

Sales Account Executive:

• Maintain and oversee customer accounts assigned to ensure high levels of customer satisfaction.
• Provide excellent customer service in all aspects when dealing with customers both written and verbal.
• Build and expand relationships with customers by assisting them with product questions, promotions, warranty, pricing, lead times, order status, tracking, repair and other items as directed by the customer.
• Work with all parties involved to resolve and process warranty claims, inspections, documents to consumers and reorders.
• Extensive product knowledge and ability to trouble-shoot concerns brought forward from customers and reps.
• Communicate extensively with other departments to assist customers with quotes, drawings, data and other requests.
• Must have a clear understanding of pricing structures and able to quote, correct pricing and clearly explain pricing to customers.
• Process RGA’s and other documents from Merlin correctly.
• Excellent problem-solving skills to resolve issues pertaining to measuring, dimensions, fit, missing data, inspections, pricing, customer service and all other Merlin processes.
• General clerical responsibilities that include but not limited to updating database files with data relative to order/quote, contact information and WSN’s.
• Process rebates, credits and assist with handling issues regarding lack of payment.
• Managing of accounts to bring forward targets that need attention.
• Work with reps / Sales notifying of customer concerns and potential to gain or loss of business.
• Process quotes, orders, and conversion during peak times.
• Create new accounts, link ALT ID’s and update orders correctly per guidelines set forth from the department

Applies to all areas within the A.E. Department.

• Provide excellent customer service and professionalism when dealing with co-workers and customers.
• Maintain positive attitude and portray a pro-Merlin tone.
• Communicate needs for missing data with customers and other Team Members as needed.
• Work within the department to collaborate, train and assist all Team Members.
• Understand and follow guidelines set forth from both Merlin and AE Department.
• Strong communication skills both written and verbal in dealing with team members and customers.
• Complete product knowledge of Merlin offerings including Sales programs, processes, and product lines.
• Understand and able to navigate through Foxpro, Viewer and other database files.
• Excellent problem solving and communication skills.
• Possible opportunity to WFH after 6 months to a year in office training.

Other Tasks

• Travel to attend customer sales functions including round table, warehouse events, open houses and distributor shows where the main function is to discuss and promote Merlin’s offerings.
• Delivery of Merlin Goods and customer visits.
• Understand measuring process and offer customer assistance during extreme situations.
• Work with shipping, freight carriers, and Navisphere to assist customers.
• Work off-schedule hours during peak and show seasons.

About Merlin Industries:
Founded in 1988, Merlin Industries is a family-owned business and an industry leader in manufacturing custom swimming pool safety covers, vinyl liners, spa covers, and aquatic staircases. With locations in Hamilton, NJ and Dee Park, NY, we proudly serve thousands of pool dealers and distributors across the country.

At Merlin, we take pride in our commitment to innovation, excellence, fostering a collaborative work environment, our company culture is built on the values of teamwork, continuous learning, and quality craftmanship. We believe every team member plays a vital role in our shared success, and we celebrate diversity, respect, and open communication in everything we do.