Location: Lockbourne, OH (6054 Shook Rd)
Pay: $22-$24/hr + expected overtime
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch). Mandatory weekend work approximately once per month.
Job Overview
We are seeking a Customer Service Representative with a strong customer service background to support distribution and logistics operations. This role is responsible for ensuring shipments and critical information move accurately and on time while supporting a portfolio of customers. The ideal candidate will manage customer communications, coordinate shipments, and partner with internal teams to ensure customer needs are met efficiently.
Required Qualifications
- Knowledge of logistics, transportation, distribution, or supply chain operations
- Proficiency with Microsoft Office applications, including Excel and Word
- Strong verbal and written communication skills in English
- Proven customer service experience and passion for helping customers
- Ability to work in both office and warehouse environments
- Comfortable using standard office equipment and computer systems
Key Responsibilities
- Monitor order flow to ensure customer requirements and performance metrics are met
- Coordinate inbound shipments and assist with scheduling and labor planning
- Respond to customer emails, phone calls, voicemails, and virtual meetings in a professional and timely manner
- Identify and resolve customer issues, escalating concerns when necessary
- Collaborate with internal teams to support customer requests and operational needs
- Build and maintain positive customer relationships
- Participate in ongoing professional development and training opportunities
Preferred Experience
- Customer service, logistics, transportation, warehouse operations, or supply chain experience
- Experience working in a fast-paced environment with multiple priorities
- Strong organizational and problem-solving skills
This is an excellent opportunity for someone looking to grow their career in logistics, supply chain, or customer operations while working in a fast-paced and customer-focused environment.
