Business Development Center Representative

Toyota of Scranton is growing, and we're looking for a customer-focused, organized, and motivated individual to join our Service Team.

At Toyota of Scranton, we believe great customer service starts with great people. We strive to create a workplace built on respect, integrity, teamwork, continuous learning, and a commitment to serving our customers and community.

This position is a great opportunity for someone who enjoys communicating with people, staying organized, solving problems, and learning new skills. If you take pride in providing excellent customer service and want to grow your knowledge of automotive service operations, we'd love to hear from you!

Honesty

We act ethically, take responsibility for our actions, and build trust through transparency and open communication.

Willingness to Help Others

We approach others with empathy, offer support, and work together to help our customers, colleagues, and community succeed.

Always Doing the Right Thing

We put customers first, act with integrity, and make decisions that protect the trust our customers place in us.

Passion for Excellence

We strive to do our best, continually develop our skills, and encourage others to grow and succeed.

Commitment to Customers, Team, and Community

We support the people we serve, contribute to our community, and bring a positive, dependable attitude to our work each day.

Our employee benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Supplemental insurance options
• 401(k) with company match
• On-the-job training

Eligibility, coverage, and other plan terms are subject to the applicable benefit plan requirements.

In this role, you will help support the Service Department and provide a positive customer experience by:

• Handling inbound and outbound calls to answer customer questions and schedule service appointments.
• Following up on internet service leads and customer inquiries.
• Supporting customer retention and recall campaigns.
• Contacting customers about previously declined service recommendations.
• Assisting with ToyotaCare Plus marketing and related customer communications.
• Preparing repair orders (ROs) in advance when appropriate.
• Assisting Assistant Service Managers (ASMs) with daily setup and workflow preparation.
• Printing and reviewing national service history information as needed.
• Supporting Toyota Express Maintenance service write-ups.
• Providing basic warranty-related assistance for customer concerns.
• Developing a working knowledge of vehicle maintenance, mechanical service operations, and recall campaigns.
• Helping Assistant Service Managers keep customers informed about service progress throughout the day.
• Identifying potential additional customer needs and referring appropriate sales opportunities to the relevant team.

Required:

• High school diploma or equivalent.

Skills and qualities that will help you succeed:

• Strong verbal and written communication skills.
• A customer-service-oriented approach and professional telephone manner.
• Good organizational skills and attention to detail.
• A willingness to learn automotive service processes, dealership systems, and customer service procedures.
• A collaborative approach to working with customers and colleagues.
• Reliability, accountability, and a commitment to ethical conduct.
• The ability to manage changing priorities and follow up on customer needs.

Automotive dealership experience may be helpful, but relevant qualifications and transferable customer service skills can also be valuable. Training is provided.

If you're looking for an opportunity to learn, contribute, and build your skills in a customer-focused dealership environment, we invite you to apply to Toyota of Scranton.

We look forward to learning more about you!

Toyota of Scranton provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.