Service Advisor

ABOUT METHUEN CDJR

Methuen CDJR part ofThe Best Automotive Group is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, andwe’rebuilding our service team from the ground up. We are an established, family-oriented automotive group witha strong reputationfor integrity, professionalism, and outstanding customer service throughout the region.

Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people accessible, knowledgeable, accountable, and committed to doing things the right way.

We are deeply committed to the communities we serve, actively supporting local organizations and families through donations, sponsorships, and hands-on involvement.We’remore than just a business we’repart of the community, and we act like it.

ABOUT THE ROLE

We’relooking for a motivated, customer-focusedService Advisorto join our growing team at our new Methuen CDJR location. If you excel at building lasting client relationships, communicating clearly, and thrive in a fast-paced dealership environment we want to hear from you. This is a real career opportunity with long-term growth potential and a compensation plan that rewards top performers.

Compensation:$75,000–$125,000 per year (base + performance), based on experience and production. Strong CDJR / Mopar experience is a plus.

RESPONSIBILITIES

• Greet service customers promptly and professionally, creating a welcoming first impression

• Inspect vehicles and review service history to accuratelyidentifyand verify customer needs

• Educate customers onappropriate services, parts, and accessories based on their vehicle’s requirements

• Provideaccuratecost estimates and time-of-completion commitments; obtain proper customer authorization

• Monitor repair progress throughout the day and proactively communicate any changes to cost or timing

• Confirm service appointments via telephone the day prior and conduct post-repair follow-up calls

• Perform pre-delivery vehicle inspections and clearly communicate results to customers

QUALIFICATIONS

• 2+ years of experience as a Service Advisor or Service Writer preferred

• CDJR / Mopar / dealership experience strongly preferred

• Proficiencywith Dealertrack andMyKaarmapreferred

• Valid driver’s license with a clean driving record

• Strong interpersonal skills with a high-energy, positive attitude

• Excellent written and verbal communication skills

• Ability to thrive in a process-driven, team-oriented environment

WHY JOIN OUR TEAM

We invest in our advisors through continuous learning, manufacturer-backed certification programs, and clear paths for advancement. Best-in-class training, a supportive team environment, and a brand-new facility meanyou’llhave everything you need to deliver an exceptional customer experience every day and earn at the top of the pay scale.

WHAT WE OFFER