The Front Counter Sales Associate is responsible for providing excellent customer service while assisting customers with purchasing lumber, building materials, hardware, and related products. This position requires a friendly, helpful attitude, strong communication skills, and the ability to work in a fast-paced, team-oriented environment.
Essential Duties and Responsibilities
- Greet customers and provide friendly, knowledgeable assistance with product selection and purchases.
- Process customer orders, sales transactions, returns, and payments accurately.
- Answer incoming phone calls and assist customers with product questions, pricing, and availability.
- Prepare quotes and assist with special orders as needed.
- Develop and maintain knowledge of lumber, building materials, hardware, and other products.
- Assist with stocking shelves, monitoring inventory, and maintaining an organized sales area.
- Build positive relationships with customers, coworkers, and other departments.
- Address customer concerns professionally and involve management when necessary.
- Perform other duties as assigned.
Qualifications and Skills
- Previous customer service, retail, or sales experience preferred.
- Knowledge of lumber and building materials is a plus but not required.
- Strong communication, interpersonal, and basic math skills.
- Basic computer skills and ability to learn point-of-sale systems.
- Ability to multitask, stay organized, and work effectively in a team environment.
- Dependable, self-motivated, and willing to learn.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and move materials weighing up to 50 pounds as needed.
- Ability to work in a retail and lumberyard environment.
- General Information
