Outpatient Operations Coordinator

Outpatient Operations Coordinator JFK Behavioral Health Center: Philadelphia, PA (On-Site)

Position Overview: Assist clients in-person & by phone with appointment coordination, explaining care-access protocols. Daily monitoring and reporting on the status of clinical documentation, flagging missing, incomplete, expired, or otherwise deficient documents. Supports the Director of Outpatient & Admissions in monitoring service delivery and promoting adherence to agency policies, contractual requirements, and applicable regulatory standards.

· Professionally and courteously greet clients in person & by phone, schedule appointments and review client records required for admission.

· Monitor clinician schedules; identify gaps and rearrange appointments to accomodate emergencies

·Review scheduled client’s charts daily/weekly and extract data regarding caseloads & documentation; prepare a comprehensive report for the Director daily.

· Support non-clinical services to facilitate client care coordination.

We are seeking dedicated professionals who:

· Desire to embrace and advance the philosophy and objectives of JFK Behavioral Health

· Can establish rapport and cooperative relationships that maintain respect & integrity for each individual and preserve privacy.

· Are organized and can effectively manage multiple priorities in a busy setting.

· Are well-versed in maneuvering Electronic Health Record (EHR) systems and spreadsheets

• Have an awareness of the terminology, forms, records, and documents encountered in behavioral health treatment.

Training & Experience:

• 5-7 years’ experience in a role that provides direct patient and clinician support, coordinating scheduling; and evaluating & updating Electronic Health Records.
• BA/BS degree in healthcare or business administration, public health, or psychology, strongly preferred.

What we offer:

JFK’s compensation structure is impacted by the limited resources dedicated to mental health treatment and recovery, but is augmented by our comprehensive benefits offerings:

· Generous PTO accruals; vacation, sick, and personal days

· Medical dental, vision and prescription plan coverage with moderate employee contributions

· JFK is a PSLF qualifying employer for student-loan forgiveness.

· The opportunity to contribute to a mission-driven organization serving Philadelphia's behavioral health community.

Schedule: Monday through Friday: 9 am to 5 pm

Location: Center City Philadelphia, accessible to SEPTA and Regional Rail,