Enterprise Integration Architect - Service Assurance

Overview

CTG is seeking to fill an Enterprise Integration Architect – Service Assurance position for our client.

Location: Dallas, TX
Duration: 12 months

Duties:

• Design and support integrations between ServiceNow and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure.

• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.

• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.

• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.

• Develop and execute automated tests using the ROBOT Framework.

Skills:

• Solution architecture and enterprise application integration.

• Service Assurance and ticketing applications, including ServiceNow and BMC Remedy.

• REST APIs, SOAP APIs, mainframe systems, and Microsoft Azure.

• Test automation, troubleshooting, system configuration, and production support.

Experience:

• Proven experience in enterprise integration architecture and ServiceNow integrations.

• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.

• Ability to support system transformation initiatives and ensure reliable application integrations.

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!