Customer Service Representative - Printing / Packaging

As a Customer Service Representative, you play a key role in delivering a consistent, responsive customer experience while supporting efficient execution across the customer service organization. This role supports customer accounts through either an Anchored or Regional Pool structure depending on customer complexity, business needs, and regional alignment.

You will work closely with customers and internal teams to ensure accurate order processing, timely communication, and smooth coordination throughout the order lifecycle. The Customer Service Specialist supports day-to-day execution across Customer Service, Production, Scheduling, Prepress, Quality, and Sales functions to help ensure customer expectations are met consistently and efficiently.

Expected to manage moderate-complexity customer requirements while supporting operational consistency, responsiveness, and strong customer execution.

This role supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.

This position reports directly to the Manager, Customer Service.

Key Responsibilities

Customer Support & Order Management

• Serve as a primary customer contact for order entry, order updates, and day-to-day communication
• Receive and process customer orders, artwork, pricing requests, and related documentation
• Review orders for completeness, accuracy, and production readiness prior to release
• Maintain accurate customer records, order documentation, and system updates

Execution & Coordination

• Coordinate activities across:
• • Customer Service
  • Production
  • Scheduling
  • Prepress
  • Quality
  • Sales
• Support the movement of jobs through the production lifecycle from order receipt through shipment
• Coordinate artwork, proofs, approvals, and supporting documentation
• Communicate timelines, changes, and customer requirements clearly to internal teams

Qualifications & Experience

• 2–3+ years of Customer Service, Sales Support, or manufacturing coordination experience
• Manufacturing, print, packaging, labels, or related industry experience preferred
• Strong organizational and multitasking skills
• Strong communication and customer service skills
• ERP/system experience preferred
• Ability to work in a fast-paced, team-oriented manufacturing environment

We provide full-service label and packaging solutions.