Business Office Associate

Position Summary

The Business Office Assistant supports efficient patient access and business office operations. Reporting to the Practice Manager, this role registers patients, verifies insurance coverage, collects patient payments, schedules appointments and imaging/lab testing, and provides responsive telephone and administrative support.

Essential Responsibilities

• Register patients accurately and obtain complete demographic and insurance information.

• Verify coverage and identify referral requirements.

• Collect copayments and outstanding patient balances at the time of service

• Complete end-of-day reconciliation of payments collected.

• Create daily encounters for upcoming patient appointments.

• Schedule follow-up appointments and additional testing ordered by physicians.

• Answer and route incoming telephone calls promptly and professionally.

• Confirm upcoming appointments and reschedule patients when physician schedules change.

• Follow up with patients regarding no-show appointments

• Distribute incoming faxes and mail to the appropriate team members.

• Scan medical records into electronic medical records.

• Perform other related duties as assigned to support patient service and office operations.

Qualifications

Required

• High school diploma or equivalent.

• One to two years of experience in a physician office, patient registration, or medical billing environment.

• Experience using practice management and electronic medical record (EMR) systems.

• Strong attention to detail, organization, communication, and customer service skills.

• Ability to handle patient and financial information with discretion and confidentiality.

Physical Demands and Work Environment

This position requires the ability to perform routine office duties and use standard office equipment. The employee may encounter regulated or hazardous materials in the clinical work environment and must follow all applicable safety procedures.

Travel

Local travel between office locations may be required on an as-needed basis to provide coverage. The other office is located at:

Bingham Farms

31500 Telegraph Road,
Suite 225
Bingham Farms, MI 4802