Customer Service Representative

We are looking for a Customer Service Representative to join a team in Indianapolis, Indiana for a Contract position. This is a one-day project, 5:30am-7-8pm supporting one of our Robert Half clients.

In this role, you will serve as a primary point of contact for customers, delivering timely support, clear guidance, and accurate information in a busy office environment. The ideal candidate is comfortable handling frequent inbound interactions, documenting details carefully, and using multiple systems to resolve questions efficiently. This opportunity is well suited for someone who communicates professionally, stays organized under pressure, and is committed to creating a positive customer experience.

Responsibilities:

• Manage a steady flow of incoming customer calls with professionalism, courtesy, and efficiency.

• Respond to questions about services, processes, and general requests by providing clear and accurate information.

• Investigate customer concerns using internal resources and system tools to reach appropriate solutions.

• Record call details, customer issues, and outcomes thoroughly in designated databases and tracking systems.

• Escalate complicated or unresolved matters to supervisors or the appropriate internal contacts when needed.

• Support customers with account changes, status updates, and issue resolution while ensuring accuracy in all entries.

• Use multiple computer applications at the same time while maintaining attentive and effective communication with callers.

• Adhere to established service guidelines, company procedures, and confidentiality standards when handling sensitive information.

• Work closely with colleagues to deliver prompt, consistent, and high-quality customer support.

• High school diploma or equivalent is required.
• Prior experience in customer service, call center operations, administrative support, or office-based roles is preferred.
• Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
• Demonstrated ability to manage multiple tasks and adjust priorities in a fast-paced, high-volume setting.
• Solid attention to detail and strong organizational skills for accurate documentation and recordkeeping.
• Proficiency with Microsoft Office applications, including Word and Excel, as well as general computer systems.
• Effective problem-solving skills and sound judgment when addressing customer questions or concerns.
• Ability to remain calm, patient, and service-focused during demanding customer interactions.