Orthodontic Office Manager

Novus Orthodontics is seeking an Office Manager for our orthodontic office in Murrells Inlet. We have a well established patient base and enjoy giving our patients a great experience. This position is 4 days a week and includes a full benefit package including, health insurance, PTO and paid holidays.

About the Role:

The Orthodontic Office Manager plays a pivotal role in ensuring the smooth and efficient operation of an orthodontic practice. This position is responsible for overseeing daily administrative functions, managing staff, and maintaining a high standard of patient care and satisfaction. The manager will coordinate scheduling, billing, and compliance with healthcare regulations, ensuring that the office operates within legal and ethical guidelines. They will also serve as a key liaison between patients, clinical staff, and external vendors, fostering a positive and professional environment. Ultimately, the Orthodontic Office Manager drives operational excellence to support the delivery of outstanding orthodontic services and contribute to the practice’s growth and reputation.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration or related field preferred.
• Minimum of 3 years experience in office management, preferably within a dental or orthodontic practice.
• Strong knowledge of orthodontic terminology, insurance processes, and patient billing procedures.
• Proficiency with practice management software and Microsoft Office Suite.
• Excellent organizational, communication, and leadership skills.

Preferred Qualifications:

• Certification as a Certified Orthodontic Assistant (COA) or Certified Dental Office Manager (CDOM).
• Experience with electronic health records (EHR) systems specific to orthodontics.
• Familiarity with marketing strategies and patient engagement tools.
• Advanced training in healthcare compliance and privacy regulations.
• Demonstrated ability to manage budgets and financial reporting in a healthcare setting.

Responsibilities:

• Manage daily office operations including patient scheduling, billing, and record keeping to ensure efficient workflow.
• Supervise, train, and support front office and administrative staff to maintain high performance and teamwork.
• Oversee patient communications, including appointment reminders, insurance verification, and handling inquiries or concerns.
• Ensure compliance with healthcare laws, privacy regulations (such as HIPAA), and office policies to protect patient information and practice integrity.
• Coordinate with orthodontic clinical staff to optimize patient care and office productivity.
• Manage accounts receivable and payable, including insurance claims processing and financial reporting.
• Implement and maintain office procedures and protocols to improve operational efficiency.
• Facilitate inventory management of office and clinical supplies to avoid disruptions in service.
• Lead efforts in marketing, patient retention, and community outreach to support practice growth.
• Handle conflict resolution and maintain a positive, professional atmosphere for patients and staff.

Skills:

The Orthodontic Office Manager utilizes strong organizational skills daily to coordinate complex scheduling and billing tasks, ensuring seamless patient flow and accurate financial management. Leadership and interpersonal skills are essential for managing and motivating the administrative team, fostering collaboration, and resolving conflicts effectively. Proficiency with practice management software and electronic health records enables efficient handling of patient data and insurance claims, reducing errors and improving service delivery. Communication skills are critical for interacting with patients, staff, and external partners, ensuring clarity and professionalism in all exchanges. Additionally, knowledge of healthcare regulations and compliance ensures that the office operates within legal frameworks, safeguarding patient privacy and maintaining the practice’s reputation.